Michael Flynn
Petaluma,CA
Summary
Proven leader and skilled problem-solver, adept in operations management and customer satisfaction, with a track record of enhancing client relations and streamlining project completion at Corcera Design. Leveraged expertise in equipment installation and project management to boost business growth and operational efficiency. Demonstrates exceptional teamwork and collaboration skills, ensuring project success and client satisfaction. Certified Installation Technician with background in commercial and residential installations. Outstanding skills working in commercial and residential to install systems, repair equipment and deliver solid customer service. Knowledgeable Installer offering [Number] years of field experience focused on customer satisfaction. Offering strong mechanical and technical skills with excellent eye for detail. Well-versed in diagnosing and repairing issues with current systems and installing new systems.
Overview
41
41
years of professional experience
Work History
Independent Business Owner
Corcera Design
Petaluma, CA
10.1997 - Current
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by delivering top-quality services, ensuring repeat business from satisfied clients.
Contract IT Installation Technician
Corcera Design
North Brunswick
01.2018 - Current
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Installed and configured new equipment and systems according to company standards.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Followed all company guidelines regarding safety procedures when out in field.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
- Established and maintained effective working relationships with vendors and contractors to support operations.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Provided technical support and training to users on new systems to ease transitions.
- Received positive feedback from clients for exceptional problem-solving skills during challenging installations.
- Collaborated with internal teams for operational continuity and optimal performance.
- Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
- Minimized downtime for customers by troubleshooting issues promptly after initial installation, ensuring smooth operation of systems installed.
- Improved system functionality by configuring devices according to customers'' needs and preferences.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Art Installer
Corcera Design
North Brunswick
10.1994 - Current
- Inspected installations to check for functionality and maintain customer satisfaction.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Streamlined communication among team members, resulting in improved collaboration and increased productivity on the job site.
- Worked with diverse types of weather and ground conditions.
- Spread out articles or materials and examined for holes, tears and other defects.
- Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
Custom Picture Framer
Corcera Design
North Brunswick
10.1994 - 08.2018
- Prioritized client satisfaction by ensuring each project met their unique vision and expectations while adhering to industry best practices.
- Utilized professional-grade equipment safely while adhering to company guidelines and established industry standards throughout each project''s completion process.
- Ensured consistent quality control by inspecting completed frames for accuracy before presenting them to customers for approval or pickup.
- Developed strong relationships with clientele by offering personalized solutions for their art display needs.
- Demonstrated creative problem-solving skills when tackling challenging framing projects that required customized solutions.
- Delivered exceptional customer service by promptly addressing inquiries, concerns, and complaints.
- Operated precision cutting tools to create custom-sized mats, frames, and glass with accuracy and care.
- Managed multiple orders simultaneously while maintaining clear communication with clients regarding project status updates or changes in delivery timelines.
- Streamlined inventory management by implementing an organized system for tracking supplies and reordering necessities as needed.
- Displayed excellent attention to detail when measuring, cutting, and assembling custom picture frames for various types of artwork or memorabilia.
- Maintained a clean and organized workspace, ensuring efficient work processes and high-quality results.
- Educated customers about proper conservation techniques to protect the longevity of their framed pieces.
- Assisted clients in selecting matting and frames to best showcase their artwork or memorabilia.
- Assembled high-quality custom frames using appropriate techniques, such as joining corners securely and mounting artwork professionally.
- Collaborated with team members to complete large-scale framing projects within tight deadlines.
- Enhanced customer satisfaction by providing expert advice on frame selection and design elements.
- Contributed positively towards a collaborative work environment by supporting fellow team members during peak business periods or assisting with complex tasks.
- Anticipated design issues and proved to be proactive in developing effective solutions.
Music Director
St. Gregory's Episcopal Church
Parsippany, NJ
02.2003 - 08.2023
- Led live music performances and rehearsals, directing musicians to achieve top-notch performances.
- Developed musicians'' skills through focused rehearsals, ensuring high-quality performances.
- Selected and arranged music for [Number] holiday performances and special events.
- Planned and scheduled rehearsals and performances and arranged details such as locations, accompanists and instrumentalists.
- Fostered a positive rehearsal environment, promoting open communication and constructive feedback among musicians.
- Handled requests for specific musical selections.
- Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm, and tempo.
- Organized seasonal programming schedules that catered to varied audiences preferences while considering performers availability.
- Composed and arranged original music successfully for various projects.
- Studied scores to learn music in detail and develop interpretations.
- Enhanced concert performances by selecting diverse and engaging musical pieces.
- Attended regular practices and private lessons to hone skills.
- Transposed pieces from one instrument to another and one key to another to accommodate client and musician preferences.
- Wrote and arranged Liturgical and popular music in original styles.
Musician
Self
New Jersey
10.1993 - Current
- Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
- Collaborated with fellow musicians for seamless performances and increased audience engagement.
- Scheduled rehearsals with other musicians and choirs.
- Played various instruments professionally, including guitar, piano, other keyboard and Vocals
- Wrote and arranged original compositions for live music performances.
- Elevated performance quality by consistently practicing and refining individual skills on various instruments.
- Mentored aspiring musicians through workshops and private lessons, fostering their passion for musicmaking.
- Sought out professional development opportunities such as masterclasses or workshops to continuously improve musicianship skills.
- Produced and recorded studio albums for various musical acts and genres.
- Developed and executed well-rehearsed setlists to maximize audience satisfaction during live shows.
- Improved overall band dynamics by providing constructive feedback and fostering open communication among members.
- Enhanced audience experience by incorporating innovative musical arrangements and techniques.
- Transposed music to alternate keys with speed and accuracy.
- Repaired broken strings and other instrument issues.
- Taught private music lessons, adapting tuition to ages and skill levels.
- Composed original songs that resonated with fans, resulting in increased album sales.
- Conducted ensemble at rehearsals and during both live and recorded performances.
- Applied knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest.
- Selected music carefully in order to achieve balance of musical styles on program.
- Interpreted and modified music to personalize performances.
- Used printed text and musical notations to memorize musical selections and routines.
- Achieved desired tonal and harmonic balance by communicating clearly with musicians.
- Practiced singing exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles.
Music Teacher
Self
North Brunswick
01.1999 - Current
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Enhanced students'' understanding of music theory through engaging activities and exercises.
- Improved student musicianship by incorporating a variety of teaching methods and techniques.
- Evaluated student progress regularly through formal assessments, adjusting instruction as needed for continual improvement.
- Developed individualized lesson plans for diverse students, resulting in increased motivation and progress.
- Provided individualized instruction to provide students with equal learning opportunities.
- Mentored struggling students with individualized approach to enhance learning.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Fostered love for art and learning to inspire students to pursue passions and interests.
- Adapted instruction to meet individual student needs to differentiate instruction to meet students' diverse learning needs and abilities.
- Provided extra help and support to offer additional support to struggling students and encourage success in art subjects.
Programmer Analyst
Various
North Brunswick
04.1983 - 10.1994
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
- Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Communicated complex technical concepts clearly to non-technical stakeholders during project discussions and progress updates.
- Improved software efficiency by identifying and resolving programming errors in existing systems.
- Performed regression and system-level testing to verify software quality prior to release.
- Responded to and remedied critical issues to limit downtime.
- Maintained existing software systems by identifying and correcting software defects.
- Increased application reliability by conducting thorough testing and debugging activities prior to deployment.
- Identified causes of issues within applications and determined which modifications needed to be made.
- Maintained existing applications and designed and delivered new applications.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Enhanced user experience through the development of intuitive and user-friendly interfaces.
- Wrote highly maintainable, solid code for software system.
- Implemented innovative systems for data collection.
- Reduced system downtime by proactively monitoring, diagnosing, and addressing performance issues.
- Participated in design sessions with clients to ascertain project specifications.
- Worked closely with clients to establish specifications and system designs.
- Provided computer programming subject matter expertise to project team members.
- Analyzed, reviewed and revised programs to increase operating efficiency.
- Created databases, data entry systems, web forms, and other applications for diverse uses.
- Debugged problems caused by hardware, operating systems software, application programs and network failures.
Research Engineer
U. S. Army Armament Research And Development Cente
Dover, NJ
10.1983 - 07.1985
- Conducted research on emerging technologies to identify potential applications within the industry.
- Reviewed technical documents such as specifications, test procedures, and manuals, ensuring accuracy and compliance with industry standards.
- Implemented data acquisition techniques, improving resolution of data collected for analysis.
- Utilized extensive background knowledge and expertise in engineering methodologies to solve design problems according to schedule.
Education
Bachelor of Science - Chemical Engineering
Rutgers, The State University of New Jersey
New Brunswick, NJ05.1983
No Degree - Computer Programming, Vendor Certification
Chubb Institute For Computer Technology
Parsippany, NJSkills
- Equipment Installation
- Power Tools Operation
- Worksite safety
- Customer Service
- Troubleshooting skills
- Troubleshooting
- Problem Analysis
- Field Service
- Cable Management
- Outdoor installations
- Work Inspection
- Software configuration
- Specialty tools
- Quality Assurance
- Diagnostic abilities
- Installation planning
- Hardware assembly
- Project Management
- Telecommunications
- Network Connectivity
- Issue Resolution
- Basic Carpentry
- Drawing interpretation
- Following safety practices
- Customer Relations
- Equipment Troubleshooting
- CCTV installation
- Worksite preparation
- IT equipment installation
- Attention to Detail
- Time Management
- Positive Attitude
- Power Tool Operation
- Customer Satisfaction
- Hardware Installation
- Professional Appearance
- Safety Procedures
- Hand-Eye Coordination
- Residential construction
- Product Inspection
- Residential and commercial installations
- Commercial construction experience
- Company vehicle maintenance
- Scheduling
- Project estimation and bidding
- Network setup
- Software Installation
- IT equipment installation - server/rack, switches, UPS, PDU, modem, router, cable termination/both ends, other rack equipment, monitors all sizes, HCMI, etc
- Staff Training and Development
- Operations Management
- Business Development
- Financial Administration
- Recruiting and training
- Staffing
- Financial Planning
- Employee Development
- Budget Management
- Vendor Relations
- Planning and execution
- Small business operations
- Staff hiring
- Business growth and retention
- Opportunity Identification
- Financial Management
- Teamwork and Collaboration
- Inventory Control
- Staff Scheduling
- Client Account Management
- Financial Oversight
- Customer Service Management
- Business Management
- Price Structuring
- Supplier Monitoring
- Decision-Making
- Relationship Building
- Staff training/development
- Employee Relations
- Schedule Management
- Inventory Management
- Delegating Work
- Employee Scheduling
- Customer Retention
- Administrative Management
- Operations Oversight
- Performance Improvement
- Purchasing and planning
- Delegation
- Desktops, Laptops, and Mobile Devices
- Calendar Management
- Cost Control
- Strong Communication Skills
- Collaborative Teamwork
- Hand tool mastery
- Canvas Stretching
- Continuous Learning Attitude
- Quality Control Standards
- Adaptability to trends
- Shadow box creation
- Color theory understanding
- Project Estimation Accuracy
- Adhesive Application Techniques
- Precise Measuring Techniques
- Acid-Free Mounting Methods
- Glass Cutting Expertise
- Frame Assembly Proficiency
- Artwork Preservation Knowledge
- Familiarity with Framing Materials
- Advanced Mat Cutting
- Color coordination
- Personal Protective Equipment
- Artistic and Design Vision
- Appointment Scheduling
- Creative Collaboration
- Client Consultations
- Paperwork Processing
- Superb attention to detail
- Inventory Coordination
- Payment Collection
- 2D design
- Design Sizing and Placement
- Design development
- Material Selection
- Schedule oversight
- Composition
- Vendor Sourcing and Selection
- Painted finishes
- Special Finishes
- Transfer Paper Stencils
- Interpersonal Relationships
- Instrumental Expertise
- Ensemble Management
- Arranging music
- Collaborative Leadership
- Music Programming
- Live sessions
- Choral Directing
- Repertoire Selection
- Arranging Skills
- Writing Lyrics
- Music Theory
- Harmony knowledge
- Musical Arrangements
- Songwriting
Languages
Spanish
Limited Working
French
Limited Working
Timeline
Contract IT Installation Technician
Corcera Design
01.2018 - Current
Music Director
St. Gregory's Episcopal Church
02.2003 - 08.2023
Music Teacher
Self
01.1999 - Current
Independent Business Owner
Corcera Design
10.1997 - Current
Art Installer
Corcera Design
10.1994 - Current
Custom Picture Framer
Corcera Design
10.1994 - 08.2018
Musician
Self
10.1993 - Current
Research Engineer
U. S. Army Armament Research And Development Cente
10.1983 - 07.1985
Programmer Analyst
Various
04.1983 - 10.1994
Bachelor of Science - Chemical Engineering
Rutgers, The State University of New Jersey
No Degree - Computer Programming, Vendor Certification
Chubb Institute For Computer Technology