Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jason Fetzko

Oklahoma City,OK

Summary

Confident Computer Technician with expertise in help desk environments, repairing both desktops and laptops, including: Troubleshooting both software and hardware issues, installing operating systems, removal of malware, system optimization, hardware replacement and/or repair. Assisting both employees and customers with technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.

Overview

17
17
years of professional experience

Work History

Support Manager

Walmart
09.2012 - 05.2013
  • Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
  • Trained new employees and provided positive reinforcement when evaluating completed work.
  • Worked with store manager to determine overnight operations effectiveness in meeting overall group objectives.

Radio Host / Producer / Engineer

Cascadia FM / InterWebzRadio
02.2008 - 05.2012
  • Operated studio sound boards, desks and play-out software for slick, professional broadcasts.
  • Engaged listeners through social media platforms to increase station visibility.
  • Hosted music, news and entertainment based radio shows.
  • Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
  • Recorded and edited high-quality interviews and audio clips for broadcast.

Technology Journalist

Freelance Writer For Web/Digital Online Magazines
09.2003 - 10.2007
  • Wrote reviews and news stories for online publication, coordinating images and layout to deliver proper presentation.
  • Researched and gathered information to develop accurate and credible stories.
  • Maintained up-to-date knowledge of current events and industry trends.
  • Utilized social media to engage readers and promote content.

Pharmacy Support Representative

Paid Prescriptions / Merck Medco
09.1998 - 12.2000
  • Collaborated with pharmacists to identify and resolve customer issues quickly and professionally.
  • Provided support to pharmacists, troubleshooting technical issues and providing solutions.
  • Responded to pharmacists inquiries and provided assistance over phone and emails.

IT Help Desk Technician

Northstar Technologies
08.1996 - 03.1998
  • Responded to support requests from customers and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical users through desk side support services.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, modified, and repaired software and hardware to resolve technical issues.

Education

High School Diploma -

Mayridge Academy
Oklahoma City
05.1998

Skills

  • 30 years of Troubleshooting & Computer Experience
  • 10 years of Customer Support & Data Entry
  • Onsite & Remote Technical Support
  • Experience with Windows XP, 7, 8, 10, 11 Operating Systems
  • Experience with Microsoft Office Suite, Google Docs and Outlook
  • Experience with Microsoft Active Directory
  • In-depth Experience with Hardware Installation, Replacement & Components (eg PC's, laptops, printers, monitors, tablets, phones, ram, graphics cards, SSD's)
  • Media & Video streaming
  • Physical Stock and Inventory Control
  • People Skills & Friendly, Helpful Attitude

Interests

  • Gaming
  • Building Gaming PC's / Home Lab Game Servers
  • Music / Guitars
  • Movies
  • Travel

Timeline

Support Manager

Walmart
09.2012 - 05.2013

Radio Host / Producer / Engineer

Cascadia FM / InterWebzRadio
02.2008 - 05.2012

Technology Journalist

Freelance Writer For Web/Digital Online Magazines
09.2003 - 10.2007

Pharmacy Support Representative

Paid Prescriptions / Merck Medco
09.1998 - 12.2000

IT Help Desk Technician

Northstar Technologies
08.1996 - 03.1998

High School Diploma -

Mayridge Academy

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Jason Fetzko