Jason Floyd
Tacoma,WA
Summary
Dedicated operations lead with a proven track record in property management, ensuring tenant satisfaction and efficient maintenance coordination. Skilled in conflict resolution and effective communication, committed to enhancing tenant experiences.
Overview
33
33
years of professional experience
Work History
Operations Lead
Northpoint Properties Service Group
Tacoma, Washington
04.2019 - Current
- Managed daily operations to ensure efficient property management practices.
- Expedited maintenance requests to minimize disruptions and enhance tenant experience.
- Addressed resident complaints, resolving issues promptly to sustain high satisfaction levels.
- Facilitated clear communication between property owners and tenants to streamline operations.
- Coordinated property maintenance schedules with vendors and contractors to ensure timely service delivery.
- Conducted regular property inspections to uphold safety and quality standards.
Office Assistant / Maintanence Lead
Anytime Fitness
Tacoma, Washington
02.2016 - 09.2020
- Managed front desk operations and ensured a welcoming environment for members.
- Scheduled appointments and maintained the calendar for personal trainers and classes.
- Assisted in onboarding new members by explaining facility policies and procedures.
- Processed membership applications and payments using company software systems.
- Ensured cleanliness and organization of front desk area and lobby to create a welcoming environment for members.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Created cleaning schedules to streamline workflows and enhance operational efficiency.
- Coordinated supply inventory and ordered necessary cleaning materials.
- Conducted regular inspections and assessments to maintain high-quality standards in facility upkeep.
Adriatic Grill
Tacoma
Tacoma, Washington
08.2013 - 08.2015
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced dining environment.
- Managed multiple tables, prioritizing guest needs to ensure positive dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Ensured cleanliness and organization of dining area, contributing to a welcoming atmosphere.
Front of House Manager /Back of House Cook
East & West Cafe
Tacoma, Washington
03.1993 - 07.2013
- Managed daily operations and staff schedules in high-volume cafe environment, ensuring smooth service delivery.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Oversaw customer service standards, consistently achieving high levels of guest satisfaction.
- Trained and mentored new staff on operational procedures and service expectations.
- Coordinated inventory management and supply ordering, optimizing stock levels to meet service demands.
- Implemented health and safety protocols to ensure compliance with regulations.
- Collaborated with team members to deliver timely meal service.
Education
Licensed Massage Therapist - Massage
Ashmead School of Massage
Fife, WA01-2002
High School Diploma -
Curtis High School
University Place, WA09-1989
Skills
- Property management
- Budget management
- Vendor management
- Safety inspections
- Maintenance coordination
- Customer relationship management
- Tenant communication
- Customer service
- Conflict resolution
- Team leadership
- Effective communication
- Food safety compliance
- Inventory management
- Problem solving
- Workflow optimization
- Time management
- Team collaboration
Languages
Spanish
Limited
Affiliations
- I love to hike trails with my dog, live healthy, workout at the gym, and I am an avid pickleball player
Timeline
Operations Lead
Northpoint Properties Service Group
04.2019 - Current
Office Assistant / Maintanence Lead
Anytime Fitness
02.2016 - 09.2020
Adriatic Grill
Tacoma
08.2013 - 08.2015
Front of House Manager /Back of House Cook
East & West Cafe
03.1993 - 07.2013
Licensed Massage Therapist - Massage
Ashmead School of Massage
High School Diploma -
Curtis High School