Summary
Overview
Work History
Education
Skills
Timeline
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Amaya Bowen

Calumet City,US

Summary

Enthusiastic woman eager to contribute to team success through hard work, attention to detail and excellent organizational skills. C. Motivated to learn, grow and excel. Self-motivated and dependable while achieving high performance with minimal supervision. Cash Handling Expert Customer Service Medical Receptionist Microsoft Office Excel Communication Skills Data Entry Food Preparation Team Leadership Remote Access Software Staff scheduling.

Overview

4
4
years of professional experience

Work History

Billing Specialist

Comcast
07.2022 - 11.2023
  • Process billing set up for customers accurately and timely for invoice runs
  • Adjust billing parameters as needed in case on contract changes
  • Research and resolve customer disputes and complex customers escalations
  • Accurately process sale tax, fees and other miscellaneous charges
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved concerns with products or services to help with retention and drive sales.

Data Entry Operator

VelocityEHS
01.2021 - 07.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Download documents and saved in database to keep records of essential organizational information.
  • Reviewed completed work for compliance with regulations.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Verified data files prior to entry to maintain high data accuracy.
  • Reached out to clients via email or call daily
  • Sent completed entries to resource team for evaluation and final approval.

Call Center Representative

AT&T
05.2020 - 12.2020
  • Met and consistently exceeded revenue quotas by promoting products and services during routine calls
  • Kept accurate and current customer account data with manual form processing and digital information updates
  • Responded to customer calls and emails to answer questions about products and services.
  • Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information
  • By staying on top of call scripts and maintaining control over the direction of conversations, I was able to increase productivity
  • Processed payments
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Thornwood
South Holland, IL
2020

Skills

  • Annual Evaluations
  • Data Review
  • Spreadsheet Management
  • Alphanumeric Entry
  • Excel Formulas
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Information Updates
  • Production Efficiency
  • Orientation and Onboarding
  • Conflict Resolution
  • Problem Solving Abilities
  • Data Entry Proficiency
  • Customer Service Support

Timeline

Billing Specialist

Comcast
07.2022 - 11.2023

Data Entry Operator

VelocityEHS
01.2021 - 07.2022

Call Center Representative

AT&T
05.2020 - 12.2020

High School Diploma -

Thornwood

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Amaya Bowen