Jason Garcia
Los Angeles
Summary
Motivated and dependable college student with a strong work ethic and a passion for learning. Experienced in customer service and fast paced work environments, with excellent communication, teamwork, and problem solving skills. Excited to contribute to an organization while gaining valuable professional experience and continuing academic growth.
Overview
4
4
years of professional experience
Work History
Service Porter
BMW of Santa Monica
Santa Monica, CA
01.2025 - Current
- Supported service department by preparing vehicles for delivery, enhancing overall workflow efficiency.
- Collaborated with service advisors to facilitate timely service appointments and enhance customer experience.
- Addressed customer questions and concerns, fostering a welcoming environment.
- Performed cleaning and maintenance tasks to maintain facility standards and enhance customer experience.
- Assisted with inventory management of service parts, ensuring accurate stock levels and timely replenishment.
- Trained new porters on operational procedures, improving team performance and service quality.
- Demonstrated strong problem solving skills when addressing any issues that arose during daily operations or customer interactions.
Lead Valet Attendant
Blanco Valet
Los Angeles, CA
11.2024 - 06.2026
- Supervised team of valet attendants to ensure timely vehicle retrieval and parking, enhancing overall guest satisfaction.
- Developed strategies to improve guest experience by providing prompt service and maintaining clear communication.
- Maximized space utilization in the parking area by skillfully arranging vehicles according to size and priority needs.
- Maintained accurate records of parked vehicles, ensuring timely retrieval upon guests'' departure from the establishment.
- Implemented safety measures to minimize risk during vehicle handling and parking activities.
Service Cashier
BMW of Santa Monica
Santa Monica, CA
07.2023 - 01.2025
- Provided exceptional customer service to enhance client satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash management and balanced cash drawers daily.
- Assisted in resolving customer inquiries and concerns promptly.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
- Reviewed and categorized customer repair orders, guaranteeing all documentation was complete and well organized.
Movie Theater Employee
TCL Chinese Theater
Hollywood, CA
06.2022 - 06.2023
- Supervised daily operations, ensuring efficient ticket sales and customer service.
- Trained and mentored new staff on theater policies and procedures.
- Implemented process improvements to enhance guest experience during peak hours.
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Checked IDs for age restricted shows in compliance with regulations.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
Education
Associate of Arts - Sociology
Los Angeles City College
Los Angeles, CA06-2025
High School Diploma -
Helen Bernstein High School
Los Angeles, CA06-2022
Skills
- Safe driving
- Customer engagement
- Upselling techniques
- Cash handling
- Time management skills
- Workload management
- Team collaboration
- Problem solving
- Written and verbal communication
- Goal oriented
- Strong work ethic
- Quick learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Timeline
Service Porter
BMW of Santa Monica
01.2025 - Current
Lead Valet Attendant
Blanco Valet
11.2024 - 06.2026
Service Cashier
BMW of Santa Monica
07.2023 - 01.2025
Movie Theater Employee
TCL Chinese Theater
06.2022 - 06.2023
Associate of Arts - Sociology
Los Angeles City College
High School Diploma -
Helen Bernstein High School