Jason Garrido

• Monitored staff performance and addressed issues.
• Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
• Increased team productivity by implementing multiple strategic process improvements.
• Tracked team performance targets and sales metrics to identify areas for improvement.
• Answered inquiries, resolved problems and finalized parts sales for customers.
• Oversee parts department daily to ensure smooth operation.
• Monitored placed parts orders based off of lost sales to increase uptime of customer vehicles and production of technicians.
• Placed all daily stock and emergency orders.
• Coordinated and executed daily parts deliveries to local businesses.
• Improved team member performance by devising and overseeing personalized strategies.
• Inspected and recorded incoming and outgoing orders for count, damage and dates.
• Assisted counter persons with customer orders/service RO's.
• Communicated closely with service department to ensure smooth operations.

• Received, examined and reshelved returned parts.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Established individual parts inventory levels to balance stock for maximum inventory turns.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
• Managed employee schedules and daily assignments.
• Gathered pertinent information to place orders for parts department, customers and service mechanics.
• Researched and identified alternative vendors, securing improved pricing for cost-reduction.
• Performed scheduled inventory audits per to verify accuracy and product availability.
• Trained staff on system and protocols to improve productivity and customer interaction.

• Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
• Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
• SGathered pertinent information to place orders for service department, customers and mechanics.
• Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
• Received, examined and reshelved returned parts.
• Assisted parts manager with cycle counting for inventory control.
• Followed standards of care and compliance per company and legal requirements.
• Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.

Parts Counterman

• Open and close dealership to begin or end shift.
• Kept sales and counter areas organized and clean to give positive impression to visitors and customers.
• Outsource parts through different vendors according to customer needs and our company's supply/inventory.
• Gathered pertinent information from the service technicians and customers to ensure proper ordering of parts.
• Reviewed parts catalogs and databases to identify correct parts for customer's vehicles according to year, make and model.
• Assisted in training new employees with the company's software/databases, rules and regulations, and safety protocols to ensure company goals and expectations are met and to ease work flow.
• Assisted the parts manger in placing stock orders.
• Collaborated with department managers to create an effective way for all employees to boost productivity.
• Processed warranty claims accurately by monitoring schedules of open claims, and collaborating with staff to ensure completion before specified deadlines.
• Inspect, process, and prepare Caterpillar Cores for return and credit.
• Proactively identified and solved complex problems that could possibly impact management and business directives.

Warehouse Worker

• Maintained cleanliness and organization of the warehouse.
• Unloaded cargo with various equipment such as a fork lift, pallet jack, and hand truck.
• Received incoming shipments and reviewed contents against purchase order for accuracy.
• Verify the conditions of products and note and report any discrepancies.
• Received and stocked incoming merchandise, arranging items in appropriate manner and correct bin locations.
• Unloaded, picked, staged and loaded products for shipping.
• Banded, wrapped, and packaged products to ensure safe shipping.
• Remained flexible to the scheduling needs of the business, including evening and weekend shifts.

Parts Delivery Driver

• Pulled and reviewed daily customer tickets to successfully fulfill orders.
• Verified sales orders before loading and unloading merchandise.
• Completed daily pre-trip inspection checklist.
• Obtained signatures on all invoices and credits.
• Presented customers with bills and receipts, and collected payments for goods delivered.

• Bought vehicles from local auctions, as well as online, to repair and resale.
• Implemented budgets for daily vehicle purchases and repair, to ensure safe and proper completion of projects and profit potentials.
• Performed both minor and major repairs, such as, engine overhauls, head gasket replacement, intake/exhaust gasket replacement, remove old and replace new brake pads, transmission repair and replacement, radiator repair/flush/replacement, basic tune-up (spark plugs, wires, distributor caps, etc...).
• Inspect and test vehicles to ensure safety for potential buyers, as well as, clean interior and exterior of vehicle to be presentable.
• Maintained a customer clientele by showing honesty, integrity and reliability in my work.

• Processed incoming and outgoing rentals of recreational equipment, such as, canopies, kayaks, bicycles, tables and chairs, bounce houses, etc...
• Performed inventory checks in warehouse, ensuring all equipment is accounted for, cleaned and maintained equipment for future use and to prolong lifespan of products, and kept work and storage facilities clean and organized.
• Performed gym attendant duties including, but not limited to, signing in patrons, cleaning and organizing gym equipment and facility, enrolling and receiving payment for specific patron subscriptions.

• One-to-one aide for special needs student(s).
• Assisted student(s) with daily classroom assignments, promoted student's self reliance and independence, and encouraged necessary social activities for those who find difficulty in a very social environment.
• Assisted faculty and staff in planning recreational activities for student(s).
• Maintained a daily log of student's performances, progress, and behavior to share among staff and parents, in order to develop and maintain effective ways to promote student's success in school.

• Performed yard maintenance for commercial and residential areas including, but not limited to, grass cutting, weed removal, hedge/tree trimming, and removing debris.
• Performed cleaning and preventive maintenance on equipment used (bush cutters, riding mowers, trimmers) to ensure proper function and lifespan of equipment.

• Performed basic tune-ups on vehicles, such as, oil changes, spark plug/wire replacement, fluid check and fill, etc...
• Performed brake-pad/rotar replacements, check/repair/replace vehicle tires as needed to ensure road safety.
• Performed minor and major engine overhauls (rebuild/replace engines, transmissions, etc...)