Jason Goodrich
Jacksonville,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Billing Representative ( Remote )
Apple
08.2020 - 07.2023
- Executed billing tasks and recorded information in company databases.
- Kept all patient information secure and confidential.
- Followed up with appropriate parties to obtain prompt payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status and reached out to customers.
Inbound Sales Representative (Remote)
ADT Security
04.2018 - 08.2020
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Documented details of calls and customer interactions.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Worked with multiple means of communication within fast-paced environment.
-
Education
High School Diploma -
Westside Highschool
Jacksonville, FL05.2018
Skills
- Sales and Upselling
- Customer Service
- Microsoft Office
- Critical Thinking
- Credit Card Payment Processing
- Closing Sales
Timeline
Billing Representative ( Remote )
Apple
08.2020 - 07.2023
Inbound Sales Representative (Remote)
ADT Security
04.2018 - 08.2020
High School Diploma -
Westside Highschool
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