Jason Gorri
Kissimmee,Florida
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Bringing passion for culinary arts and positive, upbeat attitude to kitchen. Knowledgeable in food safety and preparation, coupled with strong knife skills and keen attention to detail. Committed to creating high-quality dishes that enhance dining experience.
Developed exceptional communication and problem-solving skills within fast-paced, guest-focused environment. Skilled at managing diverse tasks and ensuring safety and satisfaction for all visitors. Looking to transition into new field where these abilities can drive positive outcomes and enhance team performance.
Overview
3
3
years of professional experience
Work History
Attractions Operator
Universal Studios
Orlando, FL
01.2025 - Current
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Contributed to a positive work environment by collaborating effectively with team members and supervisors.
- Played an active role in emergency response efforts during incidents within the park, prioritizing guest safety above all else while following established protocols.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
Cook
Dennys Restaurant
Osceola Pkwy
04.2024 - 12.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Host
Bufflao Wild Wings
Internatinal Drive
01.2023 - 11.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Addressing and resolving guest issues properly
- Adjusting to varying guest volumes and special requests
Education
High School Diploma -
Gateway Highschool
Kissimmee, FL05-2025
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Active Listening
- Adaptability
- Product Knowledge
- Emergency response readiness
- Equipment operation proficiency
- Safety reporting
Timeline
Attractions Operator
Universal Studios
01.2025 - Current
Cook
Dennys Restaurant
04.2024 - 12.2024
Host
Bufflao Wild Wings
01.2023 - 11.2023
High School Diploma -
Gateway Highschool