Julimar De La Rosa-Nova
Orlando,Florida
Summary
Offering background in customer service and natural ability to engage with guests and maintain safe, enjoyable environment. Brings readiness to learn industry-specific procedures and safety protocols while demonstrating strong attention to detail and effective communication skills. Ready to use and develop safety procedures and customer interaction techniques.
Overview
3
3
years of professional experience
Work History
Attractions Operator
Universal Orlando Resorts
Orlando, FL
07.2025 - Current
- Operated attractions, ensuring guest safety and satisfaction during high-volume periods.
- Collaborated with team members to execute daily operational procedures efficiently.
- Trained new employees on attraction protocols and safety measures, enhancing team performance.
- Monitored ride operations, identifying issues and escalating concerns to management promptly.
- Provided exceptional customer service by addressing guest inquiries and resolving concerns effectively.
Sales Advisor
Best Buy
Orlando, FL
05.2024 - 01.2026
- Resolved customer complaints in a timely manner with empathy and understanding.
- Gathered customer feedback to improve sales strategies.
- Provided customers with information on products and services available.
- Stayed current on the latest trends in sales promotions, product updates, and service changes.
- Worked in a fast-paced environment to assist a multitude of guests.
- Collaborated with other departments to ensure successful delivery of services and products.
Sales Associate
Calvin Klein
Orlando, FL
12.2022 - 07.2024
- Organized store by returning merchandise to proper areas and restocking displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Computed purchases and received and processed cash or credit payments.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Some College (No Degree) - Biology
University of Central Florida
Orlando, FL05-2027
High School Diploma -
Oak Ridge High School
Orlando, FL05-2023
Skills
- Emergency response readiness
- Interpersonal skills
- Adaptability and flexibility
- Customer service
- Problem-solving
- MS Excel
- Medical terminology
- Bilingual (Spanish)
Timeline
Attractions Operator
Universal Orlando Resorts
07.2025 - Current
Sales Advisor
Best Buy
05.2024 - 01.2026
Sales Associate
Calvin Klein
12.2022 - 07.2024
High School Diploma -
Oak Ridge High School
Some College (No Degree) - Biology
University of Central Florida