Elisabeth Mancari
Kissimmee
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
7
7
years of professional experience
Work History
Attractions Operator
Walt Disney World Resort
Lake Buena Vista, FL
09.2025 - Current
- Operated various attractions, ensuring guest safety and satisfaction.
- Assisted in daily maintenance checks, identifying and reporting issues promptly.
- Provided exceptional customer service, responding to guest inquiries effectively.
- Collaborated with team members to optimize attraction operations during peak hours.
- Monitored ride performance, ensuring adherence to safety protocols and guidelines.
- Engaged guests with enthusiasm, promoting a positive experience within the park environment.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Participated in daily team meetings to discuss goals, review performance metrics, and identify areas for improvement.
- Served as a knowledgeable resource for guests seeking information about park attractions, events, and amenities.
- Contributed to a high level of guest satisfaction by consistently providing friendly, professional service in all interactions.
- Demonstrated adaptability by quickly learning new attraction systems as they were introduced into the park''s lineup.
Gondola Operator
Walt Disney World Resort
Lake Buena Vista, FL
11.2022 - 09.2025
- Monitored guest flow and managed queue systems to enhance visitor experience.
- Documented incidents and observations in real-time for accurate reporting.
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Streamlined incident reporting procedures, resulting in faster response times from relevant parties involved.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Demonstrated professionalism and commitment to excellence by consistently adhering to established policies, procedures, and regulatory requirements.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
- Demonstrated adaptability by taking on additional responsibilities or shifts when needed to maintain adequate staffing levels and ensure smooth park operations.
Barista Trainer
Starbucks
Smyrna, DE
08.2021 - 10.2022
- Trained new baristas on beverage preparation techniques and customer service standards.
- Developed training materials to enhance product knowledge and service efficiency.
- Led team workshops focused on coffee brewing methods and equipment usage.
- Monitored performance of trainees, providing constructive feedback for improvement.
- Implemented best practices for maintaining cleanliness and organization in workstations.
- Coordinated with management to identify training needs and schedule sessions effectively.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
Cashier
Chickenow
Dover, DE
06.2019 - 08.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate balancing at shift end.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new staff on register operations and customer interaction protocols.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Smyrna High School
Smyrna, DESkills
- Patience and empathy
- Cash handling expertise
- Creativity and innovation
- Emergency response readiness
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Microsoft PowerPoint
- Spreadsheets
- Critical thinking
Timeline
Attractions Operator
Walt Disney World Resort
09.2025 - Current
Gondola Operator
Walt Disney World Resort
11.2022 - 09.2025
Barista Trainer
Starbucks
08.2021 - 10.2022
Cashier
Chickenow
06.2019 - 08.2021
High School Diploma -
Smyrna High School