Jeffrey Kregel
Winter Haven,FL
Summary
Dynamic and dedicated professional with extensive experience at various employers, excelling in hospitality and guest engagement. Proven ability to enhance visitor experiences through teamwork and effective communication. Skilled in operational safety and fostering a positive atmosphere while ensuring compliance with safety protocols.
Overview
17
17
years of professional experience
Work History
Attractions Operator
Merlin Entertainments Group Ltd.
Orlando, FL
07.2025 - Current
- Promoted a fun atmosphere for guests by engaging with them throughout their visit, offering assistance when necessary.
- Served as a knowledgeable resource for guests seeking information about park attractions and amenities
- Ensuring the safety of all guests.
Transportation Host
Walt Disney World Resort
Lake Buena Vista, FL
02.2020 - 04.2024
- Welcomed guests with enthusiasm, creating memorable first impressions.
- Streamlined guest loading processes to minimize wait times and improve customer experience.
- Oversaw guest safety protocols to ensure a secure environment.
Attractions Operator
Walt Disney World Resort
Lake Buena Vista, FL
11.2019 - 02.2020
Attractions Operator
LEGOLAND Florida
03.2018 - 12.2019
- Operated attractions, ensuring guest safety and compliance with operational standards.
- Assisted guests with ride instructions and answered queries to enhance visitor experience.
- Monitored queue lines and maintained cleanliness around attraction areas for guest comfort.
- Collaborated with team members to optimize ride operations during peak hours.
Attractions Trainer
Merlin Entertainments Group Ltd.
Orlando, FL
08.2016 - 03.2018
- Assessed trainee performance through systematic observation and constructive feedback.
Attractions Operator
Merlin Entertainments Group Ltd.
Orlando, FL
04.2015 - 03.2018
- Operated rides and attractions, ensuring guest safety and adherence to operational protocols.
- Executed daily pre-opening checklists for attractions to ensure operational readiness.
- Engaged with guests, providing information and support to enhance their experience at the park.
- Monitored queue management systems to maintain efficient flow of guests during peak times.
- Resolved guest inquiries and concerns promptly, promoting a positive atmosphere within the park.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
Animal Care Volunteer
Stichting SOS Dolfijn
Anna Paulowna, Netherlands
03.2012 - 05.2014
- Assisted in daily care routines for harbourporpoises, ensuring proper feeding.
- Monitored animal health and behavior, reporting any concerns to senior staff for timely intervention.
- Maintained cleanliness of animal enclosures, adhering to safety and hygiene standards consistently.
- Restrained animals safely during exams and procedures.
- Participated in emergency response situations involving displaced or injured animals.
- Assisted in the rehabilitation of injured animals through attentive care and monitoring progress.
Volunteer
Dolphin Research Center
Marathon, FL
01.2009 - 06.2013
- Assisted in animal care and feeding, ensuring optimal health and well-being of dolphins.
- Maintained cleanliness and organization of facilities to promote a safe environment.
- Collaborated with team members to enhance visitor experiences through interactive demonstrations
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
No Degree - Animal Health
AOC Terra College
Assen, NetherlandsNo Degree - Hospitality
Noorderpoort College
Groningen, NetherlandsHigh School Diploma -
Dr. Nassau College
Assen, Netherlands07-2006
Skills
Team Work
Patience and Empathy
Hospitality
Animal Welfare
Courses
Dolphin Research Center - DolphinLab: All About Dolphin
Dolphin Research Center - DolphinLab: Basic Marine Mammal Training
Dolphin Research Center - DolphinLab: Advanced Marine Mammal Training and Enrichment.
Dolphin Research Center Training Institute - Dolphin Academy
Languages
Dutch
Native or Bilingual
English
Native or Bilingual
Timeline
Attractions Operator
Merlin Entertainments Group Ltd.
07.2025 - Current
Transportation Host
Walt Disney World Resort
02.2020 - 04.2024
Attractions Operator
Walt Disney World Resort
11.2019 - 02.2020
Attractions Operator
LEGOLAND Florida
03.2018 - 12.2019
Attractions Trainer
Merlin Entertainments Group Ltd.
08.2016 - 03.2018
Attractions Operator
Merlin Entertainments Group Ltd.
04.2015 - 03.2018
Animal Care Volunteer
Stichting SOS Dolfijn
03.2012 - 05.2014
Volunteer
Dolphin Research Center
01.2009 - 06.2013
No Degree - Animal Health
AOC Terra College
No Degree - Hospitality
Noorderpoort College
High School Diploma -
Dr. Nassau College