Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

STEVEN SHAW

Naples

Summary

Energetic and reliable individual with positive attitude and excellent teamwork skills. Possesses strong understanding of maintaining cleanliness and organization in fast-paced environments, ensuring tables are promptly cleared and reset. Committed to providing exceptional support to team, enhancing overall dining experiences for guests.


Developed exceptional communication and problem-solving skills within fast-paced, guest-focused environment.

Skilled at managing diverse tasks and ensuring safety and satisfaction for all visitors. Looking to transition into new field where these abilities can drive positive outcomes and enhance team performance.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Attractions Operator

Great Wolf Lodge
10.2024 - Current
  • Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
  • Contributed to a positive work environment by collaborating effectively with team members and supervisors.
  • Served as a knowledgeable resource for guests seeking information about park attractions, events, and amenities.
  • Participated in daily team meetings to discuss goals, review performance metrics, and identify areas for improvement.
  • Ensured the safety of all guests by closely monitoring attraction operations and responding quickly to any issues or concerns.

Busser/Barback

OAR & IRON
12.2023 - 06.2024
  • Removed plates and glasses from tables after meals
  • Assisted in setting up and clearing tables quickly and efficiently
  • Helped to set up large parties and special events
  • Maintained a clean and organized work area to ensure safety and sanitation standards were met
  • Interacted professionally with hosts and waitstaff to deliver effective service
  • Assisted servers as needed during busy periods of operation
  • Responded to guests' requests in a timely manner with accuracy and courtesy
  • I greeted guests warmly upon arrival and provided menus as needed
  • Followed all safety and sanitation policies and procedures
  • Restocked plates, silverware, glassware between courses of service
  • Performed daily cleaning duties such as sweeping, mopping floors, washing dishes

Education

High School Diploma -

Palmetto Ridge High School
Naples, FL
05.2034

Skills

  • Supply Restocking
  • Restaurant Etiquette
  • Proper Glassware Handling
  • Time Management
  • Team Leadership
  • Inventory Management
  • Job Training/Mentoring
  • Emergency response readiness
  • Patience and empathy
  • Cash handling expertise
  • Creativity and innovation
  • Equipment operation proficiency
  • Technical aptitude
  • Safety protocol

Certification

ServSafe, DBPR Approved program, 1752486

Timeline

Attractions Operator

Great Wolf Lodge
10.2024 - Current

Busser/Barback

OAR & IRON
12.2023 - 06.2024

High School Diploma -

Palmetto Ridge High School

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STEVEN SHAW