Audrey Morreal
Lake Buena Vista,FL
Summary
With six years of experience working under large corporations, I have a proven track record of providing excellent customer service. I'm skilled at effectively communicating with customers and peers alike, problem-solving, and showing both empathy and patience in the face of high-pressure situations.
Overview
6
6
years of professional experience
Work History
Attractions Operator
Walt Disney World Company
Lake Buena Vista, Florida
03.2025 - Current
- Supported the successful opening of a new Walt Disney World attraction by managing guest flow and high-volume crowds.
- Managed large crowds in a fast-paced theme park environment while maintaining guest safety and positive experiences.
- De-escalated tense situations using calm communication and problem-solving skills.
Barista Trainer
Starbucks
Huntley, IL
02.2021 - 03.2025
- Trained and onboarded new baristas on beverage preparation, customer service standards, and store procedures.
- Took the initiative to address workflow issues and improve team efficiency.
- Modeled Starbucks values and service standards as a role model for new and existing partners.
Quick Service Attendant
Walt Disney World Company
Lake Buena Vista, Florida
10.2023 - 05.2024
- Selected to work across 7 different food and beverage locations, demonstrating adaptability and trust in high-volume operations.
- Assisted with guest concerns and operational problem-solving to maintain a positive dining experience.
- Contributed to a positive team culture by communicating clearly and supporting peers.
Front of House Trainer
Street Slice Pizza Cafe
Huntley, IL
04.2020 - 08.2022
- Trained and onboarded new front-of-house team members on service standards, POS systems, and customer interaction.
- Took charge during high-volume shifts, guiding staff to maintain fast, organized, and guest-focused service.
- Promoted a positive, collaborative work environment through coaching, communication, and encouragement.
Education
High School Diploma -
Huntley High School
Huntley, IL05-2022
Business Management
Arizona State University
Tempe, AZSkills
Training Background
Teamwork and Collaboration
Leadership Experience
Excellent Customer Service
De-escalation techniques
Workflow improvement
Timeline
Attractions Operator
Walt Disney World Company
03.2025 - Current
Quick Service Attendant
Walt Disney World Company
10.2023 - 05.2024
Barista Trainer
Starbucks
02.2021 - 03.2025
Front of House Trainer
Street Slice Pizza Cafe
04.2020 - 08.2022
High School Diploma -
Huntley High School
Business Management
Arizona State University