Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
DeliveryDriver

Jason Gottshall

Boerne,TX

Summary

Quality professional with robust experience in ensuring product integrity and compliance. Proven ability to lead teams, implement quality control processes, and adapt to evolving standards. Strong analytical skills, attention to detail, and focus on continuous improvement drive successful outcomes. Adept at fostering collaboration and delivering reliable results in dynamic environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Quality Control Manager

ELM Logistics
08.2024 - Current
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
  • Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
  • Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Established a system for tracking non-conformances, facilitating quick resolution and preventing future occurrences.
  • Consistently maintained detailed records of all quality control activities for easy reference during audits or process evaluations.
  • Developed and implemented quality control procedures to enhance product consistency.

Dispatcher

ELM Logistics
01.2022 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 50+ fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Reduced response times to emergency situations, coordinating effectively with multiple agencies.
  • Monitored vehicle locations to coordinate timely arrivals.

Delivery Driver

ELM Logistics
08.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Supported warehouse operations by assisting with loading/unloading vehicles as needed or organizing inventory during downtime between deliveries.
  • Utilized electronic logging devices to track hours of service accurately, ensuring compliance with DOT regulations and avoiding potential fines or penalties.
  • Maintained accurate records of pick-ups and deliveries, ensuring proper documentation and adherence to DOT regulations.
  • Trained new couriers on company procedures, route optimization strategies, and best practices for safe handling of materials during transport.
  • Achieved timely deliveries by closely adhering to established schedules and adjusting as necessary to account for traffic or weather disruptions.
  • Expedited urgent shipments when required, prioritizing tasks efficiently to meet critical deadlines without compromising quality of service.
  • Delivered packages efficiently, ensuring timely arrival and customer satisfaction.

Education

High School Diploma -

Newton High School
Newton, NJ
09-2008

Skills

  • Preventive actions
  • Customer satisfaction
  • Quality processes
  • Operational excellence
  • Quality control
  • Quality metrics
  • Effective multitasking
  • Critical thinking
  • Organizational skills
  • Decision-making

Accomplishments

  • Supervised team of 105 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Disputed inaccurate data resulting in the company to generate more revenue.

Certification

  • DOT Certified

Timeline

Quality Control Manager

ELM Logistics
08.2024 - Current

Dispatcher

ELM Logistics
01.2022 - Current

Delivery Driver

ELM Logistics
08.2021 - Current

High School Diploma -

Newton High School

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Jason Gottshall