Jason Grandin
Amory,MS
Summary
Information Technology Specialist equipped with advanced operational and technical knowledge of computer systems. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and short term projects with detail-oriented mindset.
Overview
22
22
years of professional experience
Work History
Information Technology, Sr. Specialist
Toyota Boshoku Mississippi
02.2011 - 06.2023
- Co-Led projects by building schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
- Supported department leadership in implementing new standard work procedures and controls.
- Primary trainer of junior personnel, helping to strengthen performance, confidence and improve overall knowledge.
- Assisted end users in identifying issues and explained solutions to restore service and functionality.
- Used Helpdesk ticketing systems to manage and process support actions and requests.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Attended training programs to deepen professional skillset and assisted in training IT Team members.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users
- Administrator of Plant Security Access System, S2 Netbox Extreme software.
LAN Specialist
Central Service Association
06.2001 - 03.2010
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Maintained network connectivity for Token-Ring, wireless B/G, 10/100/1000 Ethernet and cabling.
- Setup, troubleshot, replaced components and maintain hardware/software on Servers, laptops, and desktops
- Setup and maintained backups for multi-million dollar software library and license tracking systems
- Setup and maintained Antivirus for systems server, desktops, & laptops
Education
No Degree - Cisco Certified Network Associate
Cisco Systems
Birmingham, AL06.2012
Associate of Applied Science - Network And System Administration
Itawamba Community College
Fulton, MS05.2001
No Degree - Electronics, Computers, And Switching Systems
United States Air Force
Biloxi, MS12.1989
Skills
- Trained in TPS to learn Industry Best Practices
- Complaint Resolution
- Responding to Technical Questions
- All Microsoft up to Windows 10/11 and Office O365
- Data Recovery
- MS Windows and Office Proficiency
- Support End-Users
- Printers and Peripherals
- Assisting with Deployments
- Data Connectivity
- Issue Troubleshooting
- Installing New Hardware, Troubleshooting and Assistance
- Mobility Devices
- Network Hardware and Software Maintenance
- Tracking and Documentation
- Issue Research
- Virtual Local Area Networks
- Equipment Maintenance
- Technical Documents Comprehension
- Component Replacements
- Issue and Resolution Tracking
- Application Installation
- Local Area Network (LAN)
- Manufacturing Execution Systems (InSequence brand)
Hobbies
Classic Car/Hot Rod Shows, Personal Car mechanic, my Grandkids
Timeline
Information Technology, Sr. Specialist
Toyota Boshoku Mississippi
02.2011 - 06.2023
LAN Specialist
Central Service Association
06.2001 - 03.2010
No Degree - Cisco Certified Network Associate
Cisco Systems
Associate of Applied Science - Network And System Administration
Itawamba Community College
No Degree - Electronics, Computers, And Switching Systems
United States Air Force
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