Jason Gray
Gardner,KS
Summary
Results-driven Product Manager and Scrum Master with a passion for Agile methodologies, driving innovation in Lenovo's Solutions and Services Group (SSG) for the TruScale Business. Experienced in leading R&D initiatives across Hybrid Cloud, High-Performance Computing (HPC), GPUaaS, IaaS, VMware, Nutanix, Backup with Veeam, Power Metering, Billing Solutions, and the TruScale Hub. Adept at bridging technical teams and business objectives to deliver scalable, customer-focused solutions. Certified in Scrum, Project Management, and AI Product Ownership, with a strong foundation in fostering collaboration, continuous improvement, and strategic execution. Outside of work, I am a certified Dive Master, a dedicated father, a husband, and a student of Stoicism.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Manager
Lenovo
01.2024 - Current
- Defined and prioritized multiple product backlogs for two scrum teams, aligning business objectives with the Research and Development needs for continuous product value.
- Collaborated with stakeholders to gather requirements, ensuring clear communication of vision and goals.
- Developed and maintained product roadmaps in our project management tool, ensuring strict alignment with strategic initiatives.
- Worked closely with a wide range of teams, including Technical Architects, Offering Managers, Customer Success Managers, Stakeholders, Legal, Security, and Marketing to craft Epics and User stories and acceptance criteria to be developed and delivered by two scum teams.
- Gathered feedback through Scrum Ceremonies like Sprint Reviews, product\functionality demonstrations, and end-user sessions to drive continuous product improvements through development iterations.
- Used data-driven insights to guide decision-making, optimize features, and offer development.
- Managed the reporting, verification, assignment, and resolution of software bugs by tracking, issues through our ticketing system, ensuring timely fixes and effective communication with development and managed service teams.
- Collaborated with security teams to identify, address, and maintain cybersecurity concerns, ensuring compliance with security protocols and safeguarding product integrity.
- I authored and maintained user and support documentation throughout the development lifecycle, ensuring accuracy, clarity, and alignment with product updates.
Scrum Master
Lenovo
06.2022 - Current
- Supported multiple development teams in a Global Scrum of Scrums environment for Lenovo’s TruScale R&D solutions.
- Facilitated Scrum ceremonies, including daily stand-ups, retrospectives, sprint planning, and product demonstrations for TruScale R&D..
- Coached development teams, product owners, and stakeholders to effectively adopt agile principles and best practices.
- Provided leadership in enforcing Scrum rules and worked to remove impediments while fostering self-organizing teams by encouraging Commitment, Focus, Openness, Respect, and Courage.
- Managed team resources such as product backlogs, sprint backlogs, and architecture reference materials while guiding project execution from initiation to final delivery and ensuring alignment with business objectives.
- Oversaw backlog refinement and technical grooming sessions with Solution architects, stakeholders, offering managers, stakeholders, and the development teams.
- Analyzed Agile metrics such as burndown charts, velocity tracking, and task breakdowns for continuous improvements and efficiencies.
- Contributed to innovation efforts by actively developing patents within the Research and Development group. Awaiting patent award through the US Patent and Trademark Office Submitted March 2024.
Coupa Consultant & Project Manager
Datamap
07.2021 - 05.2022
- Led end-to-end customer engagements for the Coupa Business Spend Management Platform, from project kick-off to go-live.
- Facilitated and led technical grooming and requirement-gathering sessions with stakeholders and SMEs.
- Documented business processes, solution artifacts, and custom configurations.
- Provided weekly status reports, tracking milestones, deliverables, and project progress.
- Configured the Coupa platform, completed integrations, and led System Integration Testing (SIT) and User Acceptance Testing (UAT).
- Developed training materials and conducted training sessions for end users.
- Completed Coupa-related training and earned certifications.
Information Systems Specialist
City of Lenexa Kansas
01.2018 - 07.2021
- Managed IT programs for the Police Department, including pre-deployment strategies, functional and non-functional testing, training, rollout, validation, and documentation.
- Oversaw the IT portfolio, ensuring adherence to industry best practices while managing technical debt and technology/software lifecycles.
- Investigated, troubleshot, and coordinated with internal and external stakeholders to resolve software, hardware, network, and peripheral device issues.
- Maintained and administered the InTime scheduling tool, including payroll processing and schedule management.
- Served as IT Administrator for critical department applications, handling user administration and conducting quarterly security audits.
- Organized, facilitated, and led meetings with internal and external stakeholders to align IT initiatives with departmental needs.
Software Engineer
Verint
11.2014 - 01.2018
- Provided technical support for the Kana Enterprise Customer Experience software platform as part of the Managed Services team.
- Gathered and organized client requirements to enhance system functionality and introduce new features.
- Conducted client solution reviews to ensure strategic alignment with corporate business initiatives.
- Served as a Scrum Master, facilitating scrum ceremonies across multiple projects.
- Diagnosed, troubleshot, and resolved software issues to support client operations.
- Implemented code fixes, JavaScript updates, data modifications, and web services solutions.
- Communicated and documented system changes for both clients and internal stakeholders.
- Developed, scheduled, and deployed software enhancements and fixes.
- Assisted with software development lifecycle (SDLC) management and process improvements.
- Performed project management, service delivery management, and business analysis duties as needed.
.Net Developer (Contract)
Waddell & Reed
07.2014 - 10.2014
- Designed and developed dynamic web applications using C# and ASP.NET Web Forms/MVC to support core business initiatives.
- Implemented front-end technologies, including AJAX, Bootstrap, and JavaScript, to enhance new and existing UI designs.
- Created and maintained reports using Microsoft SQL Server Reporting Services (SSRS).
- Assisted in debugging, testing, and optimizing both new and existing development projects.
- Collaborated within an Agile development environment, actively participating in daily scrum meetings and sprint cycles.
Programmer
T-System
09.2012 - 07.2014
- Researched, developed, and documented programming solutions for medical charge and diagnosis coding systems.
- Created and maintained VB scripts using Boston Workstation to interface with client systems, enhancing service for T-System clients.
- Designed, modified, and maintained 30+ web applications and reports using C# in Visual Studio 2012 and SQL Management Studio.
- Investigated, troubleshot, and resolved IS-related outages to maintain system reliability.
- Collaborated with third-party vendors to ensure continuous service and minimize downtime.
- Worked closely with project managers, client managers, and clients to ensure deliverables met and exceeded quality expectations.
- Monitored and ensured timely, error-free execution of batch processes, providing after-hours support as needed.
- Successfully implemented over 20 projects, delivering high-quality solutions to clients.
Education
Graduate Information Systems Management Certificate - Information Systems Management
University of Phoenix
Phoenix, AZ08.2016
Information Technology: Software Engineer - Computer Software Engineering
University of Phoenix
Phoenix, AZ06.2014
Web Applications Program
Centriq
Kansas City, MO01.2013
General Education - General Business
Chaffey College
Rancho Cucamonga, CA01.2004
Skills
- Stakeholder management
- Cross-functional coordination
- Team facilitation
- Release planning
- Web development technologies
- Data-driven decision making
- Software development lifecycle
- Agile methodology
- Story planning
- Technical expertise
- Roadmap development
- IT strategy development
Certification
- Professional Scrum Product Owner™ (PSPO I)
- Professional Scrum Master™ (PSM I)
- IBM Product Management Essentials
- IBM AI Product Manager
- Google Project Management Certificate (V1)
Awards
Member - Delta Sigma Chapter - Professional Honors Society
Timeline
Product Manager
Lenovo
01.2024 - Current
Scrum Master
Lenovo
06.2022 - Current
Coupa Consultant & Project Manager
Datamap
07.2021 - 05.2022
Information Systems Specialist
City of Lenexa Kansas
01.2018 - 07.2021
Software Engineer
Verint
11.2014 - 01.2018
.Net Developer (Contract)
Waddell & Reed
07.2014 - 10.2014
Programmer
T-System
09.2012 - 07.2014
- Professional Scrum Product Owner™ (PSPO I)
- Professional Scrum Master™ (PSM I)
- IBM Product Management Essentials
- IBM AI Product Manager
- Google Project Management Certificate (V1)
Graduate Information Systems Management Certificate - Information Systems Management
University of Phoenix
Information Technology: Software Engineer - Computer Software Engineering
University of Phoenix
Web Applications Program
Centriq
General Education - General Business
Chaffey College
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