Jason Gray
Saginaw
Summary
Network operations engineer with expertise in optimizing wireless telecommunications performance. Achieved 99.997% SLA for network availability while reducing outages by 24% annually through innovative automation and strategic incident management, enhancing operational reNetwork operations engineer with extensive experience in wireless telecommunications. Proven track record in maintaining high network availability, achieving a 99.997% SLA, and leveraging automation to reduce outages by 24% annually, driving enhanced operational reliability and customer engagement.
Overview
27
27
years of professional experience
Work History
Texas Engineer II – Network Operations
Verizon
Southlake
12.2020 - Current
- Reduced core network outage volume by 24% year-over-year by executing proactive root-cause analysis and deploying automated Python failover scripts, saving 140 hours of potential engineering downtime.
- Automated a multi-tier network audit cadence to track configuration drift and asset lifecycles, cutting manual compliance verification time by 40% and eliminating unauthorized configuration errors.
- Maintained a 99.997% network availability SLA by leveraging automated monitoring, tracking incident trends, and optimizing regional spares placement to reduce MTTR by 22%.
- Accelerated regional incident response times by 26% for high-density nodes by redesigning the inventory control system for specialized network tools and equipment.
- Eliminated field tool bottlenecks by implementing a rigorous tracking system, reducing transit-related network downtime by 22% to consistently beat carrier-grade response targets.
- Manage operational reliability, compliance, and asset logistics for 100 macro sites and 30 small cells across the high-density North Texas market.
Wireless Network Management Center (WNMC) Technician
Verizon
Southlake
04.2015 - 12.2020
- NOC Monitoring: Monitored Verizon’s high-capacity Wireless Network Management Center environment, triaging alarms, identifying service-impacting events, and supporting strict SLA adherence across critical wireless network infrastructure.
- Incident Management: Used automated Network Management Systems (NMS) to isolate, diagnose, escalate, and resolve complex network service issues, outages, and performance degradations in real time.
- RAN & Transport Operations: Supported real-time performance of Radio Access Network, Nortel, transport, and systemic telecommunications infrastructure to maintain network reliability and service continuity.
- Ticketing & Documentation: Logged, tracked, escalated, and documented critical system alarms and outages using Verizon’s Remedy trouble ticketing database to support handoffs, trend analysis, and operational reporting.
- Remote Field Support: Partnered with field personnel through remote hardware testing and coordinated troubleshooting to restore out-of-service network nodes and reduce service-impact duration.
- Monitored Verizon’s high-capacity Wireless Network Management Center environment, triaging alarms, identifying service-impacting events, and supporting strict SLA adherence across critical wireless network infrastructure.
E4 Senior Airman – Security Forces / Law Enforcement
United States Air Force
Schriever AFB
08.1999 - 09.2004
- Secured high-value military assets and enforced base regulations under high-pressure conditions, enhancing risk mitigation and incident response capabilities.
- Monitored premises to ensure personnel and property safety and security, contributing to a safe operational environment.
- Responded promptly to alarms and emergencies, coordinating with law enforcement.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZAssociate of Applied Science - Computer and Electronics Engineering Technology
ITT Technical Institute
Skills
- Network Operations Engineer
- NOC operations
- Service restoration
- Escalation management
Trouble ticketing - Configuration management
- SLA compliance
- Telecom infrastructure
- 4G/5G technologies
- Cellular digital networks and small cells
- Performance optimization
- ITIL framework
- VoIP technologies
- SD-wAN solutions
- Cross-functional coordination
- Disaster recovery
- Switching technologies
- Network design
- VPN configuration
- IP addressing
- Security compliance
- LAN and WAN support
- Asset lifecycle management
- system diagnostics
- Network analysis
- Design validation
- Technical writing
- Compliance strategies
Timeline
Texas Engineer II – Network Operations
Verizon
12.2020 - Current
Wireless Network Management Center (WNMC) Technician
Verizon
04.2015 - 12.2020
E4 Senior Airman – Security Forces / Law Enforcement
United States Air Force
08.1999 - 09.2004
Bachelor of Science - Information Technology
University of Phoenix
Associate of Applied Science - Computer and Electronics Engineering Technology
ITT Technical Institute