Jason Grimes
Decorah,IA
Summary
Thorough Technician with a commitment in excellent service to the company and customers. Driven to consistently provide great work ethic and willingness to continue to learn new skills. Experienced in handling multiple projects while maintaining quality and efficient work.
Overview
13
13
years of professional experience
Work History
Service Technician
Black Hills Energy
11.2018 - Current
- Ensure customer satisfaction by providing timely and efficient service.
- Reduce appliance downtime by making first time resolution top priority, and installing parts the day after parts delivery.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skill set and expertise.
- Volunteered for qualifications above and beyond the "Service Technician" job description.
- Recorded highest completed routines and locates for multiple years in the Decorah unit.
- Ability to understand multiple types of blueprints, schematics, diagrams, and GIS mapping systems.
- Maintain exceptional relationships with customers and contractors whether in home or on the job site .
- Maintain organized work days by ensuring proper documentation is complete.
- Strive to be a role model in the workplace by continuing to go above and beyond expectations.
Achievments: - Lead Service Tech Coffee Break calls.
- 2nd place in statewide ServiceGuard sales promotion.
- Electrofusion and buttfusion certifications.
- Constructed 3 new AMI poles.
- Trained new employees. (Service Techs and Locator)
- Assisted in crew operations.
- Acted as a leader and assisted coworkers throughout eastern Iowa.
- 5 years accident free.
Maintenance Technician
Norplex-Micarta
05.2011 - 11.2018
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Acted as interim shift leader.
- Trained personnel in China while an expansion plant was being constructed.
- Worked in a team environment to complete preventative maintenance and metal fabrication. Heavy involvement in the design, construction, programming, and documentation of electrical projects throughout the facility.
Achievements: - Boiler Operator Certification
- Programmable Logic Controller educated.
Education
Industrial Electrician
Northeast Iowa Community College
Calmar, IA05.2011
High School Diploma -
North Fayette High School
West Union, IA05.2009
Skills
- Technical Support
- Equipment Troubleshooting
- Regulatory Compliance
- Customer Service
- Mechanical Abilities
- Inventory Management
- Testing and Evaluation
- Work With Minimal Supervision
- Safety Procedures Adherence
- Experienced in Microsoft Office
- Scheduling and Coordination
- Customer Relationship Management
Timeline
Service Technician
Black Hills Energy
11.2018 - Current
Maintenance Technician
Norplex-Micarta
05.2011 - 11.2018
Industrial Electrician
Northeast Iowa Community College
High School Diploma -
North Fayette High School