Jason Hanninen
Williamstown,PA
Overview
10
10
years of professional experience
Work History
IT Coordinator
Hidden River Credit Union
Pottsville, PA
10.2022 - Current
- Acted as the final point of escalation for all technical issues for employees, members, and vendors.
- Managed IT projects and architecture to successful completion, ensuring timely delivery within budget constraints.
- Provided monthly reports regarding the IT department to executives and board of directors.
- Responsible for evaluation, procurement, deployment, and maintenance of all infrastructure including but not limited to servers, VM clusters, and workstations.
- Monitored networks and network devices to resolve technical problems quickly and maintain network security.
IT Services Technician
PenTeleData
Palmerton, PA
04.2022 - 10.2022
- Designed and implemented networking and security solutions for customers.
- On-site installation of customer hardware and software solutions.
- Provided systems administration for customers including managing their active directory and storage solutions.
- Monitored and resolved customer security alerts and performed threat hunting.
Technical Support Supervisor
PenTeleData
Palmerton, PA
08.2021 - 04.2022
- Conducted weekly one-on-one meetings with six direct reports to provide coaching and assist with professional development.
- Point of escalation to resolve customer issues junior team members were unable to.
- Collaborated with other department supervisors to maintain network functionality and minimal downtime.
Lead Person
Packaging Corporation Of America
Allentown, PA
02.2015 - 08.2021
- Provided level one IT support on back shifts where there were no full time IT employees.
- Collaborate with other departments to maintain smooth operation of the manufacturing facility to meet on time delivery and quality assurance goals.
- Performed supervisory duties in the absence of upper management on back shifts.
Education
Cyber Security And Digital Forensics
Lehigh Carbon Community College
Schnecksville, PAHigh School Diploma -
Louis E Dieruff High School
Allentown, PA06.2011
Skills
- Team Leadership and Supervision
- Interdepartmental and Customer Communication
- Systems and Network Administration
- RMM, MDM, EDR, and Patch Management Solutions
- Virtualization Technologies
- Project Management
- Jack Henry Financial Solutions
- Digital Architecture Design
Timeline
IT Coordinator
Hidden River Credit Union
10.2022 - Current
IT Services Technician
PenTeleData
04.2022 - 10.2022
Technical Support Supervisor
PenTeleData
08.2021 - 04.2022
Lead Person
Packaging Corporation Of America
02.2015 - 08.2021
Cyber Security And Digital Forensics
Lehigh Carbon Community College
High School Diploma -
Louis E Dieruff High School