Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Hargraves

Tucson,Arizona

Summary

To bring my knowledge and experience to your company and provide the best customer experience possible. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Customer Service Manager

Canteen Vending
Tucson
05.2018 - 01.2024
  • Stocking, verify dates
  • Handling and managing money
  • Clerical work including financial reports, creating and maintaining spreadsheets, typing, fax, email, copier, scanner, customer service, answering phones
  • Payroll, creating, maintaining and tracking schedules
  • Assistant Human Resources
  • Inventory and reconciliation, shipping and receiving
  • Managed 18 employees.

Mail Carrier

USPS
Tucson, AZ
01.2018 - 01.2018
  • Processing and delivery of mail to customers.

OTR Team Truck Driver

Self-employeed
Tucson
09.2010 - 11.2017
  • Shipping, receiving, inventory control
  • Transport of goods from point to point on a flatbed trailer
  • Submit paperwork and face to face customer service.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Completed routine maintenance on truck to keep in working order.

Customer Service Rep

Convergys
Tucson
01.2009 - 01.2010
  • Assisted callers with orders
  • Accessed orders via name or order number in a windows environment
  • Verify and edit information in profiles.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered prompt service to prioritize customer needs.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Updated account information to maintain customer records.

Education

No Degree - American Sign Language (ASL)

Maricopa Community Colleges - Phoenix College
Phoenix, AZ

Skills

  • MS Office expert
  • Purchasing and procurement
  • Administration and Reporting
  • Excellent time management skills
  • Problem Resolution
  • Scheduling and Coordinating
  • Team Building and Leadership
  • Staff education and training
  • Staff Management
  • Team Leadership
  • Computer Skills
  • Technical Support
  • Shipping, receiving, and warehousing

Timeline

Customer Service Manager

Canteen Vending
05.2018 - 01.2024

Mail Carrier

USPS
01.2018 - 01.2018

OTR Team Truck Driver

Self-employeed
09.2010 - 11.2017

Customer Service Rep

Convergys
01.2009 - 01.2010

No Degree - American Sign Language (ASL)

Maricopa Community Colleges - Phoenix College
Jason Hargraves