Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

JASON HARMON

Jr System's Administrator
Diamond,IL

Summary

Northwestern Cybersecurity student yearning for growth and knowledge as a Systems Administrator. A steadfast individual with customer service, communication, analytical, and leadership skills with working experience in many intrusion detection systems and network security applications. A passionate student thirsty for knowledge regarding the latest trends in network security with working knowledge in Governance, Risk and Compliance, Web Development & Hardening, Penetration Hardening, SIEMs, and Digital forensics. An expert in identifying and addressing security threats regularly, monitoring security systems to identify and neutralize security threats in real-time, developing regular security reports, and presenting findings to senior decision-makers. A valuable and effective individual who believes in working with team members to meet and surpass goals.

Work History

Technical Support Analyst

Agilant Solutions, Inc
Lisle, IL
11.2021 - 12.2022
  • Conducting troubleshooting to resolve IT-related and application issues for many users
  • Consistently meeting call handling goals by closing around 45 calls per day
  • Utilize ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot computer-related issues.
  • Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Crew Member

Charleys Philly Steaks
Wilmington, IL
08.2019 - 11.2021
  • Mastered point-of-service (POS) computer system for automated order taking
  • Handled currency and credit transactions quickly and accurately
  • Communicated clearly and positively with coworkers and management
  • Prepared products following restaurant, health, and safety standards and procedures

Flooring Installer Apprentice

Local 1185
Lisle, Illinois
08.2020 - 02.2021
  • Managed floor prep on multi-million dollar job sites
  • Led 3-15 experienced Journeyman installers in accomplishing assigned tasks
  • Led team of 2-5 other apprentices towards setting strong foundations.

Floor Manager

Taco Bell/KFC
Diamond, IL
12.2016 - 08.2019
  • Managed team of 15 coworkers to maintain daily quotas and standards successfully
  • Followed procedures for safe food preparation, assembly, and presentation
  • Maintained high standards of customer service during high-volume, fast-paced operations

Busboy

Silver Dollar Restaurant
Elwood, IL
12.2015 - 12.2017
  • Collaborated with waiters in providing food and beverage service to guests promptly and professionally
  • Responsible for cleaning procedures before and after events
  • Handled customer complaints resourcefully and promptly.

Education

Northwestern University Cybersecurity Bootcamp - Cybersecurity

Northwestern University
Evanston, IL
05.2021 - 05.2021

High School Diploma -

Coal City High School
Coal City, Illinois
01.2016 - 05.2019

Skills

Red Hat LinuxSystem AdministrationMicrosoft ExcelBash ScriptingSQL/SQLMapSplunk/ELK StackUFW & FirewallsNmap and Netcat 2 Commendable analytical andProblem-solving skills

Excellent verbal and written communication skills

Exemplary Collaborative and teamwork skills

Outstanding leadership and management skills

Debugging

Application support

Technical issue analysis

Application installations

Timeline

Technical Support Analyst

Agilant Solutions, Inc
11.2021 - 12.2022

Northwestern University Cybersecurity Bootcamp - Cybersecurity

Northwestern University
05.2021 - 05.2021

Flooring Installer Apprentice

Local 1185
08.2020 - 02.2021

Crew Member

Charleys Philly Steaks
08.2019 - 11.2021

Floor Manager

Taco Bell/KFC
12.2016 - 08.2019

High School Diploma -

Coal City High School
01.2016 - 05.2019

Busboy

Silver Dollar Restaurant
12.2015 - 12.2017
JASON HARMONJr System's Administrator