Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

JASON HARMON

Jr System's Administrator
Diamond,IL

Summary

Northwestern Cybersecurity student yearning for growth and knowledge as a Systems Administrator. A steadfast individual with customer service, communication, analytical, and leadership skills with working experience in many intrusion detection systems and network security applications. A passionate student thirsty for knowledge regarding the latest trends in network security with working knowledge in Governance, Risk and Compliance, Web Development & Hardening, Penetration Hardening, SIEMs, and Digital forensics. An expert in identifying and addressing security threats regularly, monitoring security systems to identify and neutralize security threats in real-time, developing regular security reports, and presenting findings to senior decision-makers. A valuable and effective individual who believes in working with team members to meet and surpass goals.

Work History

Technical Support Analyst

Agilant Solutions, Inc
Lisle, IL
11.2021 - 12.2022
  • Conducting troubleshooting to resolve IT-related and application issues for many users
  • Consistently meeting call handling goals by closing around 45 calls per day
  • Utilize ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot computer-related issues.
  • Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Crew Member

Charleys Philly Steaks
Wilmington, IL
08.2019 - 11.2021
  • Mastered point-of-service (POS) computer system for automated order taking
  • Handled currency and credit transactions quickly and accurately
  • Communicated clearly and positively with coworkers and management
  • Prepared products following restaurant, health, and safety standards and procedures

Flooring Installer Apprentice

Local 1185
Lisle, Illinois
08.2020 - 02.2021
  • Managed floor prep on multi-million dollar job sites
  • Led 3-15 experienced Journeyman installers in accomplishing assigned tasks
  • Led team of 2-5 other apprentices towards setting strong foundations.

Floor Manager

Taco Bell/KFC
Diamond, IL
12.2016 - 08.2019
  • Managed team of 15 coworkers to maintain daily quotas and standards successfully
  • Followed procedures for safe food preparation, assembly, and presentation
  • Maintained high standards of customer service during high-volume, fast-paced operations

Busboy

Silver Dollar Restaurant
Elwood, IL
12.2015 - 12.2017
  • Collaborated with waiters in providing food and beverage service to guests promptly and professionally
  • Responsible for cleaning procedures before and after events
  • Handled customer complaints resourcefully and promptly.

Education

Northwestern University Cybersecurity Bootcamp - Cybersecurity

Northwestern University
Evanston, IL
05.2021 - 2021.05

High School Diploma -

Coal City High School
Coal City, Illinois
01.2016 - 2019.05

Skills

Red Hat Linuxundefined

Timeline

Technical Support Analyst

Agilant Solutions, Inc
11.2021 - 12.2022

Northwestern University Cybersecurity Bootcamp - Cybersecurity

Northwestern University
05.2021 - 2021.05

Flooring Installer Apprentice

Local 1185
08.2020 - 02.2021

Crew Member

Charleys Philly Steaks
08.2019 - 11.2021

Floor Manager

Taco Bell/KFC
12.2016 - 08.2019

High School Diploma -

Coal City High School
01.2016 - 2019.05

Busboy

Silver Dollar Restaurant
12.2015 - 12.2017
JASON HARMONJr System's Administrator