Jason Harris
Warrior
Summary
Experienced shop owner with a proven track record at City Tire & Auto, excelling in customer service and quality, affordable repairs. Enhanced customer loyalty through personalized service and achieving significant satisfaction levels. Skilled in business operations and employee development.
Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues.
Overview
17
17
years of professional experience
Work History
Shop Owner
City Tire & Auto
07.2018 - 04.2024
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Lead Technician
City Tire & Auto
09.2007 - 07.2018
- Performed routine and scheduled maintenance services.
- Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Provided technical expertise to junior mechanics, enhancing their skills and boosting overall team capabilities.
- Developed strong working relationships with clients, ensuring open lines of communication and addressing any concerns promptly to maintain trust and satisfaction.
- Consistently met deadlines for repair projects, ensuring client satisfaction through prompt service delivery without sacrificing workmanship standards.
- Assisted management with hiring decisions by participating in interviews and contributing valuable insights regarding potential candidates'' skills and experience levels relevant to the role requirements.
Education
High School Diploma -
Tarrant High School
Tarrant, AL05-1997
Skills
- Networking and partnerships
- Business operations
- Customer service expertise
- Supplier negotiation
- Employee scheduling
- Up-selling strategies
- Local marketing
- Employee development
- Small business operations
- Business management
- Staff hiring and training
Timeline
Shop Owner
City Tire & Auto
07.2018 - 04.2024
Lead Technician
City Tire & Auto
09.2007 - 07.2018
High School Diploma -
Tarrant High School
Similar Profiles
Jonathan SherrodJonathan Sherrod
Tire and Lube Technician at Auto Tire CityTire and Lube Technician at Auto Tire City
Anthony SmithAnthony Smith
Warehouse Manager at Tire Discounters (Leete Tire & Auto)Warehouse Manager at Tire Discounters (Leete Tire & Auto)
Thomas CarrThomas Carr
Automotive Technician at Mr. Tire Auto Service CentersAutomotive Technician at Mr. Tire Auto Service Centers