Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Jason Hart

Noble

Summary

Dynamic leader with extensive experience at Hal Smith Restaurant Group, excelling in operations management and team development. Proven track record in enhancing customer satisfaction and driving sales growth through strategic planning and effective communication. Skilled in inventory management and conflict resolution, fostering high-performing teams to achieve operational excellence.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Retail Store Manager

MARDEL
Oklahoma City
06.2019 - Current
  • Scheduled and assigned employees to fulfill operational requirements, ensuring follow-up on work results.
  • Trained and developed team members on customer service standards.
  • Oversaw inventory management and restocking processes on sales floor.
  • Implemented visual merchandising strategies to enhance product displays.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Built and maintained strong working relationships with team members.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Executed merchandising strategies to support store sales growth.
  • Recruited, selected, oriented, and trained staff to maintain a high-performing workforce.
  • Coached, counseled, and disciplined employees while evaluating job performance and planning improvements.
  • Prepared annual budget and scheduled expenditures, analyzing variances for corrective actions.
  • Established rapport with customers to identify current and future service requirements.
  • Maintained inventory levels to ensure availability of merchandise and services.
  • Formulated pricing policies by reviewing merchandising activities and studying market trends.
  • Secured merchandise through implementation of effective security systems and measures.

Traveling Store Manager

Communication Solutions
Oklahoma City
12.2016 - 06.2019
  • Managed daily operations across multiple store locations to ensure efficiency and productivity.
  • Oversaw staff management, including training and performance evaluations.
  • Executed inventory control measures to maintain optimal stock levels.
  • Coached sales teams to enhance performance and achieve targets.
  • Delivered exceptional customer service to foster loyalty and satisfaction.
  • Handled multi-unit responsibilities to streamline operations across various locations.

District Manager

Hal Smith Restaurant Group
Norman
08.2001 - 10.2016
  • Oversaw all aspects of franchise operations to ensure efficiency and compliance.
  • Supervised daily operations across multiple restaurant locations.
  • Implemented training programs for staff development and performance improvement.
  • Developed marketing strategies to enhance customer engagement and brand presence.
  • Analyzed sales data to identify trends and optimize operational performance.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Identified and developed top talent to promote performance-oriented culture.
  • Managed opening and closing of stores to optimize operational performance.
  • Implemented business guidelines in collaboration with department heads to enhance processes.
  • Monitored financial targets across departments, ensuring adherence to goals.
  • Reviewed operational practices, identifying inefficiencies and developing alternative solutions.
  • Enforced safety regulations to maintain a secure working environment.
  • Motivated employees through organized training programs, fostering professional growth.
  • Conducted investigations into customer satisfaction, promptly addressing reported issues.

Education

High School Diploma -

U.S. Grant High School
Oklahoma City, OK
05-1994

Some College (No Degree) - Music Education

Southern Nazarene University
Bethany, OK

Skills

  • Customer service and support
  • Visual merchandising
  • Employee training
  • Inventory management
  • Customer service
  • Staff scheduling
  • Team building
  • Multi-unit management
  • Financial analysis
  • Public speaking
  • Writing skills
  • Project management
  • Organizational skills
  • Leadership
  • Retail management
  • Profit and loss management
  • Operations management
  • Conflict resolution
  • Store management experience
  • Interviewing skills
  • Analytical skills
  • Computer proficiency
  • Restaurant management
  • Strategic planning
  • Supervision experience
  • Purchasing expertise
  • Training and development
  • Management principles
  • Windows operating system
  • Employment and labor law knowledge
  • Microsoft Office suite proficiency
  • Communication skills
  • Recruitment strategies
  • Product development processes
  • Team leadership
  • Cost control measures
  • People management techniques
  • Budgeting expertise
  • Merchandising strategies
  • Food safety standards
  • Performance evaluation
  • Problem solving
  • Effective communication
  • Coaching and mentoring
  • Relationship building
  • Technology proficiency
  • Promotional planning
  • Process improvement methodologies
  • Performance management

Certification

  • HACCP, 02/01/14, Present, For Restaurants
  • Driver's License

References

References available upon request.

Timeline

Retail Store Manager

MARDEL
06.2019 - Current

Traveling Store Manager

Communication Solutions
12.2016 - 06.2019

District Manager

Hal Smith Restaurant Group
08.2001 - 10.2016

High School Diploma -

U.S. Grant High School

Some College (No Degree) - Music Education

Southern Nazarene University

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