Summary

Overview

Work History

Education

Skills

Timeline

Jason Helton

Summary

A casino professional with over 28 years in the gaming industry in roles from Dealer to Pit Manager at multiple properties. A professional focus on guest service and employee relations strengthened by an in depth knowledge of casino products.

Overview

years of professional experience

Work History

Table Games Pit Manager

Hard Rock Casino

Gary, IN

07.2014 - Current

Oversees the management and operation of the casino floor in conjunction with and absence of the Casino Manager.
Responsible for scheduling Table Game Dealers and Floor Supervisors on various games and sections throughout the shift based on business levels and experience.
Ensuring that all Indiana Gaming Commission regulations, Hard Rock internal controls and standard operating procedures are followed and enforced on all gaming products offered on the casino floor.
Oversee in the development and success of team members through constructive criticism, commendations, disciplinary documentation, and annual evaluations.
Preparation of pit paperwork concerning all openers, closers, fills, credits, markers, and table win/loss for multiple pits on the casino floor.
Responsible for providing real-time data on player win/loss, business levels, and other various imperative information vital to the operation of the casino floor directly to the Casino Manager or Director of Table Games.
Preparation of all Title 31 and CTR paperwork on guests who meet the threshold.
Provide a premier, rewarding, and unique gaming experience for each and every guest that visits the property.
Extensive guest interaction skills including handling guest service complaints and problem resolution.

Floor Supervisor

Majestic Star Casino & Hotel

Gary, IN

02.2009 - 07.2014

Ensuring that all gaming standard operating procedures and Indiana state internal controls are enforced in assigned section.
Monitoring game protection and protection of monetary company assets.
Correctly rating players win/loss while reporting imperative information to the casino or shift manager.
Coaching and counseling team members in assigned section through commendation or disciplinary action.
Provide guest service and resolution solutions on the casino floor.

Pit Manager

Majestic Star Casino & Hotel

Gary, IN

05.2007 - 02.2009

Responsible for scheduling Table Game Dealers and Floor Supervisors on various games and sections throughout the shift based on business levels and experience.
Ensuring that all Indiana Gaming Commission regulations, Majestic Star internal controls and standard operating procedures are followed and enforced on all gaming products offered on the casino floor.
Preparation of pit paperwork concerning all openers, closers, fills, credits, markers, and table win/loss for multiple pits on the casino floor.
Preparation of all Title 31 and CTR paperwork on guests who meet the threshold.
Oversee in the development and success of team members through constructive criticism, commendations, disciplinary documentation, and annual evaluations.
Providing guest service and problem resolution.

Floor Supervisor

Majestic Star Casino & Hotel

Gary, IN

06.2006 - 05.2007

Ensuring that all Indiana Gaming Commission regulations, Majestic Star internal controls, and standard operating procedures are followed and enforced on all gaming products in my assigned section.
Monitoring game protection and protection of monetary company assets.
Correctly rating players win/loss while reporting imperative information to the Casino Manager.
Coaching and counseling team members in assigned section through commendation or disciplinary action.
Provide guest service and resolution solutions on the casino floor.

Dual Rate Supervisor

Majestic Star Casino & Hotel

Gary, IN

12.2004 - 06.2006

Dealing Craps, Baccarat, Black jack, Carnival, and various variants in compliance of departmental operating procedures and state regulations.
Performed Floor Supervisor responsibilities as needed.
Provided guest service.

Dealer

Majestic Star Casino & Hotel

Gary, IN

04.2004 - 12.2004

Dealing Craps, Baccarat, Black jack, Carnival, and various variants in compliance of departmental operating procedures and state regulations.
Provide guest service.

Dealer

Harrah's Casino

Joliet, IL

01.2000 - 08.2003

Dealing Craps, Baccarat, Black jack, Carnival, and various variants in compliance of departmental operating procedures and state regulations.
Provide guest service.

Dealer

Majestic Star Casino & Hotel

Gary, IN

06.1997 - 01.2000

Dealing Craps, Baccarat, Black jack, Carnival, and various variants in compliance of departmental operating procedures and state regulations.
Provide guest service.

Dealer

Trump Indiana

Gary, IN

06.1996 - 06.1997

Dealing Craps, Baccarat, Black jack, Carnival, and various variants in compliance of departmental operating procedures and state regulations.
Provide guest service.
Elected and served on the dealer toke committee.

Education

Ongoing - Business Administration And Management

Indiana University

Gary, IN

High School Diploma -

Highland High School

Highland, IN

06.1992

Skills

Craps, Baccarat, Roulette, Carnival games, Blackjack and many variants
Accomplished at team and time management
Proficient at team member discipline, recognition, and evaluation

Versed at Microsoft Office and Excel
A friendly, positive attitude
Reliable, trustworthy leadership in multiple roles from Pit Administrator to to Pit Manager

High School Diploma -

Highland High School

Jason Helton

Summary

Overview

Work History

Table Games Pit Manager

Floor Supervisor

Pit Manager

Floor Supervisor

Dual Rate Supervisor

Dealer

Dealer

Dealer

Dealer

Education

Ongoing - Business Administration And Management

High School Diploma -

Skills

Timeline

Table Games Pit Manager

Floor Supervisor

Pit Manager

Floor Supervisor

Dual Rate Supervisor

Dealer

Dealer

Dealer

Dealer

Ongoing - Business Administration And Management

High School Diploma -

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