Summary
Overview
Work History
Education
Skills
Timeline
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Jason Hennard

Clearwater,Florida

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

18
18
years of professional experience

Work History

Manager / Stylist

Shear Freakz
Clearwater, Florida
01.2006 - Current
  • Increased annual sales by creating strong customer relationships
  • Managed administrative aspects of sales by recording and replacing inventory, accepting customer payments, and maintaining daily sales logs
  • Oversee & Manage business transactions, cash flow & accounting procedures
  • Provided staff coaching, mentoring & consultation to enhance performance & professional development.

Flight Attendant

Omni Air International
Tulsa
05.2023 - 01.2024
  • Completed hundreds of hours of international and domestic flights within Boeing and Airbus commercial jets holding up to 400 passengers
  • Interact professionally with a wide variety of people from a broad range of cultures
  • Act as an accurate and courteous source of information for passengers, taking immediate steps to initiate service recovery when needed
  • Responsible for providing excellent customer service to passengers by performing or assisting in the performance of safety, passenger service, and cabin preparation duties
  • Perform required pre-flight and security checks, reporting any discrepancies to the Purser
  • Continuously monitor all safety conditions and emergency equipment of aircraft while on ground and in flight
  • Provide special assistance to passengers, including stowing luggage in overhead compartments, emergency medical aid, and assist disabled passengers.

CSA / GOA Lead

Allegiant Airlines
Clearwater, FL
02.2019 - 02.2022
  • Process tickets, check baggage, monitor carry-on baggage, assign seats
  • Marshal in planes and push back aircraft
  • Handle denied boarding situations, solicit volunteers and re-accommodate customers when appropriate; Assist customers with Special Needs
  • Enforce Safety & Security Measures; Ensure FAA Guidelines; Ensure Allegiant Air and Airport Regulations are Followed
  • Operate Heavy/Motorized Machinery and Equipment.
  • Answered customer inquiries about the store's products or services.
  • Received payments by cash, check, credit cards, vouchers, or automatic debits.
  • Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
  • Maximized customer satisfaction by handling customer email and telephone interactions.

Education

Hospitality & Management -

St. Petersburg College
Clearwater, FL
01.2020

Certified EMT -

Fairfax County Community College
01.1995

Skills

  • Inventory Management
  • Cross-Functional Team Management
  • Schedule Preparation
  • Customer Service
  • Team Leadership
  • Performance Management
  • Staff Training and Development

Timeline

Flight Attendant

Omni Air International
05.2023 - 01.2024

CSA / GOA Lead

Allegiant Airlines
02.2019 - 02.2022

Manager / Stylist

Shear Freakz
01.2006 - Current

Hospitality & Management -

St. Petersburg College

Certified EMT -

Fairfax County Community College

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Jason Hennard