Jason Herman
Apple Valley,CA
Summary
Dependable and detail-oriented professional with extensive experience in customer service. Proven ability to resolve issues efficiently while maintaining high satisfaction levels. Committed to continuous improvement and team support.
Overview
20
20
years of professional experience
Work History
ICQA
Target
07.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Manager
Stater Brothers
05.2006 - 05.2019
- Led daily operations to ensure optimal service delivery and customer satisfaction.
- Trained and mentored staff on best practices for customer engagement and problem resolution.
- Managed inventory control procedures, ensuring product availability while minimizing waste and loss.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Developed and maintained positive relationships with customers to build rapport and trust.
Education
High School Diploma -
Summit Leadership Academy
Hesperia, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Multitasking
- Critical thinking
- Organizational skills
Timeline
ICQA
Target
07.2019 - Current
Service Manager
Stater Brothers
05.2006 - 05.2019
High School Diploma -
Summit Leadership Academy