Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jason Hernandez

Hempstead,NY

Summary

Highly skilled and detail-oriented professional with extensive experience in cash handling and a proven track record of success in different banking roles. Seeking a challenging position that will utilize my exceptional organizational skills, strong leadership abilities, and comprehensive knowledge of financial transactions to contribute to the efficiency and profitability of a dynamic organization.

Overview

9
9
years of professional experience

Work History

TUTOR

GRADE POTENTIAL TUTORING
06.2022 - Current
  • Planning, preparing, and delivering lessons
  • Helping pupils improve their listening, speaking, reading, and writing skills in individual sessions
  • Assessing students' work, and providing feedback
  • Support students with helpful study habits and exam strategies
  • Collaborate with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.

Branch Ambassador

Capital One
02.2018 - Current
  • Assist customers on the teller and platform side to create a smooth customer experience, i.e deposits, withdrawals, bank checks,
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Available to travel within market when needed supporting a diverse customer base
  • Mentor to ambassadors helping grow their skills through continued coaching and recognition
  • Initiate wires, open business accounts, trust accounts, and estate accounts
  • Responsible for ensuring the branch is operationally sound
  • The branch has successfully passed five audits under my direct support
  • The lane leader must help keep associates motivated to perform daily tasks in an efficient manner
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Responsible for maintaining cash for the branch at appropriate levels and ordering as needed
  • Detected and deterred fraud in excess of $70,000 (obtained Eagle Eye Award)

Teller

Capital One Bank, ATM
02.2016 - 01.2018
  • Responsible for the handling, processing, and servicing of clients' branch transactions in a prompt, efficient, and accurate manner
  • Controlling and monitoring the levels of cash in the teller drawer and following all check cashing and cash handling procedures
  • Supervises the ATM making sure it has enough cash and is functioning properly throughout the day
  • Obtained district wide recognition for 7 perfect CEMP(customer) surveys in a row.

Front End Coordinator

T.J. Maxx
02.2014 - 01.2016
  • Supervised/assisted cashiers at the registers; responsible for deeming validity of potential returned goods
  • Responsible for giving overrides for larger transactions and closing out registers at the end of day
  • Managed associates so that they adhere to lunch schedules and work their assigned departments
  • Accountable for the satisfaction of customers; must address escalated customer concerns while providing excellent customer service
  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Advised and trained new employees in job tasks, offering positive reinforcement.
  • Mentored team members to enhance professional development and accountability in workplace.

Education

Bachelor of Arts - Spanish Language and Literature and French Language and Literature

Stony Brook University

Skills

  • Excellent Communication
  • Proficient in Microsoft Office suite
  • Time Management
  • Teamwork
  • Problem Solving
  • Risk and Compliance

Languages

Spanish
Native or Bilingual
French
Native or Bilingual

Timeline

TUTOR

GRADE POTENTIAL TUTORING
06.2022 - Current

Branch Ambassador

Capital One
02.2018 - Current

Teller

Capital One Bank, ATM
02.2016 - 01.2018

Front End Coordinator

T.J. Maxx
02.2014 - 01.2016

Bachelor of Arts - Spanish Language and Literature and French Language and Literature

Stony Brook University

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Jason Hernandez