Jason Hietpas
Shawano,WI
Summary
Seasoned IT executive with a proven track record in business transformation and operations across diverse sectors including government, medical, manufacturing, retail, and gaming. Expertise in developing and implementing IT strategies that align with business objectives, leveraging global leadership, process improvement, and project management skills. Recognized for leading major IT transformation initiatives, and managing organizational change. Actively seeking IT Director or equivalent leadership roles in Northeast Wisconsin or remote opportunities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Digital User Experience (UX) Manager
Charter Manufacturing Corporate
Mequon, WI
07.2022 - Current
- Delivered 10+ complex projects using project management best practices, including Salesforce implementations and ERP system upgrades, exceeding quality, schedule, and budgetary targets, and achieving a 4.5 basis-point customer satisfaction rating using Agile methodologies.
- Supervised cross-functional teams of over 120 members, promoting collaboration to consistently meet project objectives.
- Executed surveys and data collection methods to gather relevant feedback from over 125 stakeholders, which helped identify improvement areas and led to a 78% stakeholder satisfaction rate.
- Created dashboards and visualizations using Miro, Jira, Clarity, Visio, and Smart Sheets, displaying real-time production metrics, enabling leadership to identify bottlenecks and improve throughput by 15%.
- Drove the standardization of IT/OT systems by consolidating endpoint management tools into a unified platform, improving system patching compliance by 60%, and saving over 20 hours per week in administrative overhead.
IT Manager
Charter Manufacturing - Arrowcast Inc.
Shawano, WI
09.2017 - 06.2022
- Designed comprehensive metrics and reporting systems using data analytics and SharePoint to measure 20+ key performance indicators (KPIs) for various business initiatives, resulting in a 29% improvement in key metrics.
- Collaborated with 10+ cross-functional teams to refine business needs and metrics frameworks, demonstrating strong business acumen, and ensuring 95% alignment with organizational goals.
- Maintained strong relationships with over 40 key stakeholders by managing expectations, leading to an 89% stakeholder satisfaction rate.
- Administered complete IT/OT infrastructure encompassing 25+ servers, networking, cyber security, firewalls, and endpoint management, ensuring 99.9% uptime.
- Managed project billing processes using SharePoint, resulting in a 30% improvement in on-time payments.
Account Executive
RMM Solutions
Wausau, WI
03.2016 - 09.2017
- Consulted with senior IT leaders to design tailored infrastructure and network solutions aligned with enterprise growth strategies.
- Delivered high-level advisory on cloud transformation, cybersecurity enhancement, and data center modernization—positioning clients for scalable, secure, and future-ready operations.
Executive Director of IT
Stockbridge-Munsee Community
Bowler, WI
05.2012 - 03.2016
- Managed cross-functional IT operations, ensuring 99.999% uptime for critical services, and maintaining data integrity across all platforms.
- Successfully managed 5 simultaneous projects, consistently delivering on time and within budget, exceeding stakeholder expectations, and achieving 19% cost savings.
- Developed and implemented IT roadmaps aligned with organizational vision and tribal community priorities, resulting in a 29% growth in key performance indicators and successful digital transformation initiatives.
- Led enterprise-wide infrastructure modernization programs, including full-cycle replacement of site-specific ERP systems across gaming, health care, and government operations, resulting in a 37% improvement in system reliability and a 75% reduction in manual administrative workload.
- Deployed secure, regulatory-compliant systems under HIPAA, MICS, TICS, and PCI mandates, reducing audit findings by 70% and accelerating compliance reporting cycles by 30%, while strengthening institutional accountability and risk management.
Education
Bachelor of Business Administration -
Lakeland University
01.2011
Skills
- Executive and C-level leadership
- Cloud technologies
- Data strategy
- GDPR
- Research and development
- Team building
- Enterprise data management
- Enterprise analytics
- Machine learning
- Project management
- Customer support
- User experience
- Financial reporting and budgeting
- Data governance
- Leadership development
- Agile project management
- Artificial intelligence
- Design thinking
Certification
- ITIL BCS, July 2015, Credential ID 00180670
- Siemon Cabling System Authorized Designer, March 2005, Credential ID 05031106-K
- VSP VMWare Sales Professional, VMWare May 2016, Credential ID VSP 2015
- Selling HPE Enterprise Solutions, Pearson Vue, April 2016, Credential ID 0030-1257-2366
- Network+ CompTIA, September 2013, Credential ID HHK82NGTLR4SQYE (Exp 2016)
Timeline
Digital User Experience (UX) Manager
Charter Manufacturing Corporate
07.2022 - Current
IT Manager
Charter Manufacturing - Arrowcast Inc.
09.2017 - 06.2022
Account Executive
RMM Solutions
03.2016 - 09.2017
Executive Director of IT
Stockbridge-Munsee Community
05.2012 - 03.2016
Bachelor of Business Administration -
Lakeland University
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