Mary Zibro

GE HR Testing Lead

• Defined and implemented an overarching testing strategy across fifty highly integrated applications as part if the company transition
• Testing lead for the Workday Program across two Workday implementations overseeing the execution over 15,000 test case across Configuration Unit Testing and End-to-End Testing

WalkMe Program Management:

• Product owner and solution developer for the Walkme for Workday, responsible for ongoing enhancements, WDR1 and WDR2 releases including all related regression testing and content updates
• Directed the separation of the GE WalkMe account, to create three distinct Walkme systems for GE Vernova, GE Aerospace and GE HealthCare
• Led the deployment of the WalkMe All-in-One Extension to ensure seamless integration and continued functionality across the transition to three distinct companies

HR System Transition

• Played lead role in transition of HR systems under my ownership focusing on business continuity, TSA exit planning, and knowledge transfer to new ownership teams
• Managed content analysis and migration from the HR portal to new content management system, ensuring accurate transfer of all GE content
• Ensured operational compliance and security during the transition of critical HR systems, maintaining security protocols and minimizing risks during the separation process for HR self-service websites, aligning with data separation guidelines

• Partnered with GE People Operations to create a strategic vision for our product portfolio, to improve the employee experience across our integrated HR systems, and deliver high-quality, cost-effective products and services
• ·People Leader for the digital technology team supporting GE's HR support channels, focused on stabilizing processes and ensuring high-performing, secure and compliant applications.
• Established an Agile work management practice across technical/functional product teams for improved visibility and prioritization of work across integrated products
• Educated technical and functional teams on user research, journey mapping and persona-based design as a basis for prioritizing enhancements to HR Services support channels to optimize the employee experience
• Led the evaluation of Digital Adoption technology platforms as part of GE's Workday enablement initiatives
• Gained executive approval and led WalkMe implementation, including roadmap creation, stakeholder alignment, and initial content builds, benefiting over300,000 employees globally

Dual Program role of Principal UX Design Technologist and Deployment Lead for GE's $100mm Global Enterprise HR digital transformation program to implement Workday

• One of the largest ERP implementations for both GE and Workday, inclusive of GE employees across ~120 countries with goals to deliver $148M in benefits
• Coordinated deployment activity, managing the cutover plan across 40 plus program workstreams, and 250 plus global program team members, extended teams, stakeholders, and Leadership
• Due to the Pandemic, devised a virtual “war room”, and follow-the-sun operations model for enabling real-time management of all deployment activity and status across >350 extended team members globally
• Educated program team on the use of personas, journeys and “moments that matter” to guide process design decisions
• Coordinated Global/ Local Design sessions and Prototype review sessions, to showcase key program milestones with over300 global participants

• People Leader for a team of direct and contract employees including, UX designers, researchers, technologists, and front-end developers
• Led strategic initiatives focused on establishing a persona-centric culture across the organization
• Developed customer discovery training comprised of the fundamentals of design thinking, UX research, persona-based design and journey mapping
• Delivered the training in sessions and hand-on workshops to institute as a standard methodology for evaluating projects
• Used focus on personas, future of work user journeys and employee experience to drive the strategy for GE's HCM cloud platform/vendor evaluation with GE staff and Vendors resulting in selection of Workday

• Enterprise Design lead for the organization in launching new GE HR Portal partnering with external agency on aspirational vision to socialize with stakeholders for organizational buy-in
• Earned certification as a Certified Usability Analyst enabling me to develop a standard User Research methodology framework for our business, enabling us to influence change with stakeholders, project teams and vendors

• Established the first designated UX team supporting GE Global Operations, Payroll and Benefits, charged with defining opportunities for UX research, and developing digital, visual, mobile, and social media strategies for our products and applications
• Interface designer and interaction designer delivering web and mobile interfaces that support user goals and do so with ease and simplicity
• Earned certification as an Agile Scrum Master to drive iterative design and development processes using scenarios, prototypes, and wireframe reviews to gather feedback early, eliminate rework, improve quality & build faster

• Directed the development and implementation of enterprise web applications, enhancing the online employee experience and streamlining HR support processes
• Served as technical leader for major enterprise system implementations, including the PeopleSoft Employee Portal and GE Single-Signon enabling seamless integration with HR and CRM systems
• Managed cross-functional teams to deliver projects on time and within scope, driving adoption of new technologies and improving operational efficiency

• Led the marketing initiative for the corporation's first e-commerce ventures, overseeing the design, architecture, and launch of online grocery platforms
• Developed and executed promotional strategies that expanded internet revenue streams, supported recruitment efforts, and engaged consumers with innovative features
• Conceptualized and implemented marketing content, including early collaborations with notable culinary figures, to enhance customer education and brand loyalty

• Designed and executed marketing campaigns and promotional materials for corporate headquarters and 50+ branch locations across New York State
• Planned and marketed major horseracing events and charitable initiatives, boosting visibility and attendance
• Spearheaded the corporation's online presence, launching groundbreaking internet technologies, including real-time odds boards, multi-track audio streaming, and the developing the industry's first online horseracing wagering system
• Presented innovative technologies before legislative and industry committees, to gain regulatory approval and drive early advancements in online wagering for Horseracing.