Jason Highsmith
Vail,AZ
Summary
Forward-thinking professional with solid history of accomplishment. Keep operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning, and operational oversight abilities.
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
31
31
years of professional experience
Work History
VP of Operations
SUBWAY®Restaurants
Tucson, Arizona
01.2000 - Current
- Coordinated cross-functional teams in order to meet project timelines and deliverables.
- Analyzed customer feedback data to identify areas for improvement in service delivery processes.
- Directed the evaluation of existing systems and processes for opportunities to increase efficiency or reduce costs.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored inventory levels and adjusted purchasing orders when necessary.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established protocols for handling customer complaints and inquiries in a timely manner.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Created budgets for operational departments and monitored spending throughout the year.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Conducted regular meetings with department heads to review performance metrics and progress towards goals.
- Partnered with vendors to secure competitive pricing on materials needed for production activities.
- Mitigated business risks by working closely with staff members and assessing performance.
- Provided direction on process improvement initiatives to increase productivity and profitability.
- Developed and implemented strategic plans to achieve company objectives.
- Implemented successful business strategies to increase revenue and target new markets.
- Built relationships with internal stakeholders such as HR, IT, Finance and Marketing.
- Developed policies and procedures to ensure consistent implementation of operational objectives.
- Formed and sustained strategic relationships with clients.
- Identified training needs within departments and developed programs accordingly.
- Collaborated with executive team members to create long-term plans for organizational growth and development.
- Assisted in the recruitment and onboarding of new staff members into the organization.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed teams of 10+ employees across multiple departments, overseeing their daily operations and workflow.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with all applicable safety regulations, labor laws, and environmental standards.
- Tracked key performance indicators related to customer satisfaction, sales volume, cost savings.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated equipment and machinery according to safety guidelines.
- Completed routine maintenance and repair.
- Achieved cost-savings by developing functional solutions to problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
Store Manager
Baggin’s
Tucson, AZ
08.1997 - 01.2000
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Created weekly work schedules for store personnel
- Identified opportunities for cost savings through waste reduction initiatives.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated POS system with new products and promotional offers.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared monthly reports on sales figures, expenses, profits.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed relationships with suppliers to negotiate better prices.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Trained and mentored associates to teach daily tasks and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Managed daily banking activities such as deposits and withdrawals.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Established customer service standards and monitored staff compliance.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
Line Cook
JB’s restaurant
Tucson, AZ
03.1994 - 08.1997
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Carved ham, turkey and roast beef for use in sandwiches and buffet carving station.
- Followed proper food handling methods and maintained correct temperature of food products.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Cooked multiple orders simultaneously during busy periods.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Trained new team members on proper meat and vegetable preparation techniques.
- Garnished and arranged dishes into creative presentations.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Kept stations stocked and ready for use to maximize productivity.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Replenished food items from inventory and rotated ingredients.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Performed workstation prep prior to shift start.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Adhered to sanitation policies at all times when handling food products.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Education
GED -
Palo Verde
Tucson, AZ01-1996
Skills
- Operations management
- Team building and motivation
- Cross-functional team leadership
- Organizational development
- Production scheduling
- Workforce planning
- Facilities management
- Meeting assistance
- Executive-level support
- Operations oversight
- Staff management
- Scheduling
- Operational leadership
- Growth planning
- Schedule management
- Performance improvement
- Expense reporting
- Administrative support
- Corporate communications
- Policy development
Timeline
VP of Operations
SUBWAY®Restaurants
01.2000 - Current
Store Manager
Baggin’s
08.1997 - 01.2000
Line Cook
JB’s restaurant
03.1994 - 08.1997
GED -
Palo Verde