Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Jason Hoglund

Clearwater,FL

Summary

Results-driven Lead Infrastructure Engineer with a proven track record in incident management, disaster recovery planning, and application support. Expertise in leading cross-functional teams to enhance system reliability and performance. Strong experience in ERP environments, high availability, and disaster recovery.

Overview

28
28
years of professional experience

Work History

Lead Infrastructure Engineer

Owens Corning
Toledo, OH
05.2024 - Current
  • Led infrastructure projects to enhance system reliability and performance. Primary ERP conversion technical lead. This project involved design, solutioning, implementation, and overall support.
  • Collaborated with cross-functional teams to design supported, secure, and available business critical environments.
  • Conducted root cause analysis to resolve incidents and prevent future occurrences.
  • Developed detailed documentation for all implemented solutions, facilitating seamless knowledge transfer among team members.

Infrastructure Engineer

Masonite
Tampa, FL
08.2013 - 05.2024
  • Designed and implemented infrastructure solutions to enhance operational efficiency.
  • Managed system upgrades and maintenance, ensuring minimal downtime for critical services.
  • Mentored junior engineers on best practices in infrastructure management and system design.
  • Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
  • Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.

Account Support Manager

Hewlett Packard, HP
Cupertino, CA
05.1998 - 08.2013
  • Managed customer escalations, ensuring timely resolutions and enhancing client satisfaction.
  • Mentored junior staff on best practices in account management, fostering a culture of continuous improvement within the team.
  • Drove strategic planning sessions focused on aligning account support services with broader business goals and customer needs.
  • Increased overall customer retention rates through proactive outreach initiatives aimed at strengthening existing partnerships.
  • Delivered personalized support services tailored to each client''s unique needs, resulting in higher satisfaction levels among customers.

Education

Bachelor of Science - Business Administration

University of South Florida
Tampa, FL

Skills

  • Data center operations
  • Application support
  • Incident management
  • IT security protocols
  • ITIL framework
  • Operating system expertise
  • Disaster recovery planning
  • Technical leadership
  • Containerization technologies
  • Problem-solving
  • Data management
  • Incident response
  • IT infrastructure proficiency

Software

ERP

Timeline

Lead Infrastructure Engineer

Owens Corning
05.2024 - Current

Infrastructure Engineer

Masonite
08.2013 - 05.2024

Account Support Manager

Hewlett Packard, HP
05.1998 - 08.2013

Bachelor of Science - Business Administration

University of South Florida