Jason Howard
Cheney,WA
Summary
Dynamic leader with a proven track record at Stack Spokane, enhancing quality management systems and customer satisfaction. Excelled in internal auditing and leadership, driving cross-functional team collaboration and streamlining processes for improved efficiency. Achieved significant quality improvements and maintained positive customer relations, demonstrating exceptional problem resolution and team-building skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General / Quality Manager
Stack Spokane
02.2019 - Current
- Ran the quality system to adhere to standards AS9100,AC7704 and Boeing standards.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Evaluated and approved new suppliers based on thorough assessments of their quality management systems, ensuring ongoing reliability in the supply chain.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Oversaw successful completion of external audits with no major non-conformances identified.
- General Manager
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
High School Diploma -
Medical Lake High School
Medical Lake, WA06-1998
Skills
- Internal Auditing
- Quality Management Systems
- Compliance Monitoring
- Corrective Actions
- Leadership and team building
- Problem Resolution
- Team Player
- Efficient multi-tasker
- Training and coaching
- P&L Management
- Client Relations
- Labor Cost Controls
- Customer Retention
Accomplishments
6 months into running Stack Spokane broke the monthly record since opening in 1996 and 1 year into service broke the yearly record of sales for Stack Spokane.
I have 16 years of creating and running a lean manufacturing environment. And I tend to think from a engineering standpoint on how to fix problems and generate solutions.
Certification
AS9001, ISO 9001:2016, AC7004, Boeing D14426, CQI9, Lean Manufacturing ( Adec )
Timeline
General / Quality Manager
Stack Spokane
02.2019 - Current
AS9001, ISO 9001:2016, AC7004, Boeing D14426, CQI9, Lean Manufacturing ( Adec )
High School Diploma -
Medical Lake High School
Similar Profiles
ROSETTA JOHNSONROSETTA JOHNSON
Consultant at Top Stack GroupConsultant at Top Stack Group
Bertrand Agbor BesongBertrand Agbor Besong
SOFTWARE ENGINEER INTERN at Stack IT SolutionsSOFTWARE ENGINEER INTERN at Stack IT Solutions
Chris HytinenChris Hytinen
Business Development Executive at Think|Stack, LLCBusiness Development Executive at Think|Stack, LLC