JASON H. PAYNE
Riverside,CA
Summary
Insightful and results-driven Enrollment and Development Director with proven expertise in team leadership, organizational development, and strategic planning. Adept at identifying and assessing current and future training needs through job analysis, career pathing, performance evaluations, and staff consultation. Skilled in designing and implementing individualized and group development programs that align with organizational goals. Demonstrated success in budget management, talent acquisition, and retention strategies, with a focus on building high-performing teams. Proactively resolves challenges and adapts programs to meet evolving needs. Maintains deep knowledge of industry trends and best practices, delivering clear, concise, and impactful communication across all levels of the organization.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director Of Enrollment
University of Phoenix
Riverside, CA
01.2004 - Current
- Expertly manage ongoing project processes and ensure optimal team performance to raise satisfaction/retention. Increase ROI, meet metric performance expectations, and set team goals while providing optimal training.
- Lead multi-site enrollment operations, coaching 5-7 managers and indirectly overseeing 65-85 reps to meet operational, quality, performance, people, and growth targets.
- Drove day-to-day operational excellence and consistent service delivery across modalities through standardized workflows and audit-ready processes.
- Partnered with Executive Leadership, IT, Finance, and cross-functional stakeholders to ensure operational readiness and enable data-drive decisions.
- Ensured compliance with institutional standards, regulatory requirements, and contractual obligations via training, audits, and process controls in a fast-paced environment.
- Applied structured problem-solving (SWOT, root-cause) and empowered teams to design and scale process improvements that increased client satisfaction.
- Managed the full talent lifecycle-recruiting, onboarding, performance management, succession planning – and closed the performance gaps with targeted coaching.
- Oversaw budgets, staffing models, and KPI monitor (Power BI) to optimize performance and support revenue growth with compromising service levels.
Education
Master Of Business Administration - Strategic Management
Azusa Pacific University
Azusa, CABachelor Of Science - Business Administration
Pepperdine University
Malibu, CASkills
- Performance Management
- Customer Service
- Process & Procedures
- Change Management
- Public Speaking
- Business Development
- Budgeting
- Talent Acquisition/Retention
- Operational Excellence
- Team Building
- Staff development
- Enrollment management
Accomplishments
- Collaborated with Media team in the development of Onboarding Videos and Facilitated those videos.
- Supervised team of 85 staff members.
Certification
Human Resource Certification, University of Phoenix
Languages
English
Timeline
Director Of Enrollment
University of Phoenix
01.2004 - Current
Bachelor Of Science - Business Administration
Pepperdine University
Master Of Business Administration - Strategic Management
Azusa Pacific University