Jason Huey
Suisun City,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager IT and Business Applications
Thoughtspot
Mountain View, CA
11.2022 - Current
- Manage Service Desk and Application Engineering team
- Vendor and Contract Management
- Responsible for hiring/training a team of 10
- Automated repeatable tasks to have a more efficient servicedesk
- Moved whole app stack to cloud and zero touch onboarding
- Managed Jamf and Intune MDM environment
- Slack Grid administration
- Create/Administer ServiceNow catalogs/Integrations with App Stack
- Managed IAM instance (Okta).
Senior IT Applications Engineer
Thoughtspot
Mountain View, CA
11.2022 - Current
- Advanced Lifecycle Management using Okta
- Work with Stakeholders to integrate new Applications into Okta
- Implement ITSM module using ServiceNow
- Push out Packages and configuration profiles using Jamf
- Manage Patch policies
- Automate ITSM onboarding/offboarding using Okta.
Global IT Engineer
CircleCi
San Francisco, CA
01.2020 - 01.2021
- Work With HR team to automate onboarding experience using OKTA
- Work with Stakeholders to integrate new Applications into Okta
- Implement changes/release cycles of new and existing applications within our enterprise
- Engage with Security team for Architecture Review Boards of new Applications
- Lifecycle Management/ Auto provisioning and Deprovisioning
- MFA of our enterprise apps going through Okta
- AWS/GCP administration
- Project Management using JIRA
- Tier 3 Support
- Jamf Pro Administration/Deployment
- Zoom Device Management (ZDM).
Associate Application Engineer
Rodan and Fields
San Ramon, CA
04.2017 - 05.2020
- Create and administer new applications being implemented within our Enterprise
- Administer/Engineer Okta environment
- Implement changes/release cycles of new and existing applications within our enterprise
- Work with stakeholders/Executives to implement new processes/automation of new and existing business apps/processes
- Engage with Security team for Architecture Review Boards of new Applications
- Lifecycle Management/ Auto provisioning and Deprovisioning
- MFA of our enterprise apps going through Okta
- AWS/GCP administration.
Lead Service Desk Technician
Rodan and Fields
San Ramon, CA
01.2016 - 06.2017
- Responsible for engineering of new apps to be added to Okta
- OKTA SSO/Avaya/Ringcentral Engineering
- Lead new service desk team in new office
- Change Management/release management
- Asset Management and Imaging of Windows and Mac
- Responsible for project rollout and sprints scheduling
- Train/Mentor new techs
- JAMF environment administration.
Severity Incident Analyst
Rodan and Fields
San Ramon, CA
06.2016 - 04.2017
- Monitoring enterprise networks and systems, detecting events and reporting on any and all threats that are directed against those systems regardless of their classification level or type
- Work with engineering team to resolve high severity production issues
- Advisor on the Change Advisory Board to assess all production changes scheduled during maintenance windows
- 24/7 production support
- Change Management/Release Management.
Associate Service Desk Technician
Rodan and Fields
San Francisco, CA
10.2015 - 01.2016
- Managed ticketing system
- Managed active Directory as well as setup workstations/onboarding
- Managed office 365 admin portal for users
- Added/created users in the Avaya phone server
- Asset Management and Imaging of Windows and Mac.
Education
Associate of Science -
Heald College
01.2014
Skills
- LDAP
- SAML
- SSO
- Ticketing systems (Service Now, Zendesk, JIRA)
- OKTA Administration/SSO
- Active Directory
- Group policy
- Microsoft Office Admin
- GSuite Admin (GAM)
- Okta Certified Professional certification
- JIRA/Workfront/Box/Asana Administration
- Change Management/Incident Management
- Vendor Management
- ITIL Foundations V4 Certification
- JAMF Now/Pro administration
- Zoom Admin management
- AWS admin console
- JAMF Certified Associate
- ServiceNow Administration
- Slack Administration
Certification
ITIL V4 Certification
Jamf 100 Certification
Okta Certified Aministrator
Timeline
Manager IT and Business Applications
Thoughtspot
11.2022 - Current
Senior IT Applications Engineer
Thoughtspot
11.2022 - Current
Global IT Engineer
CircleCi
01.2020 - 01.2021
Associate Application Engineer
Rodan and Fields
04.2017 - 05.2020
Severity Incident Analyst
Rodan and Fields
06.2016 - 04.2017
Lead Service Desk Technician
Rodan and Fields
01.2016 - 06.2017
Associate Service Desk Technician
Rodan and Fields
10.2015 - 01.2016
Associate of Science -
Heald College