Jason Johnson
Sun City,AZ
Summary
Results-driven IT professional with a proven track record, excelling in hardware installation and technical support. Demonstrated expertise in software quality assurance, enhancing operational efficiency and recovering $1.5 million in over-payments as a Project Manager. Strong problem-solving skills and a commitment to excellence in all technical endeavors.
Overview
15
15
years of professional experience
Work History
PC Technician
Robert Half
Sun City, AZ
11.2021 - 07.2022
- Installed and configured hardware components, such as processors, RAM modules, hard drives, motherboards and video cards.
- Provided remote support to customers using a variety of remote access tools.
- Upgraded operating systems on workstations in line with corporate standards.
- Resolved printer-related issues by troubleshooting both the printer itself and associated connections.
Software Quality Assurance Tester
Experis
Sun City, AZ
07.2020 - 01.2021
- Developed and implemented test plans, test cases, test scripts, and automated tests to verify software functionality.
- Collaborated with developers and other stakeholders in resolving issues discovered during the QA process.
- Maintained up-to-date knowledge of relevant technologies used within the development environment.
Project Manager
AZ Army National Guard
Phoenix, AZ
01.2012 - 07.2014
- Developed state protocols to enhance efficiency in student loan repayment management.
- Increased total volume of student loan payments by 700% through effective oversight.
- Created auditing protocols addressing past payment discrepancies, recovering $1.5 million in over-payments.
- Implemented mathematical formulas to improve accuracy of payment processing.
Air Traffic Controller
AZ Army National Guard
Phoenix, AZ
01.2008 - 01.2012
- Advised pilots on course and speed adjustments to prevent collisions and hazardous weather.
- Evaluated radar data to identify potential issues with aircraft or airspace conditions.
- Supervised medical evacuations and emergency operations effectively.
- Achieved 50,000 safe aircraft movements within one year.
- Directed air traffic operations while managing enemy fire situations.
Education
Bachelor of Science - Computer Science
University of Advancing Technology
AZ06-2020
Skills
- Hardware installation and upgrades
- Technical support and troubleshooting
- Operating system management
- Network and printer diagnostics
- Software quality assurance
Timeline
PC Technician
Robert Half
11.2021 - 07.2022
Software Quality Assurance Tester
Experis
07.2020 - 01.2021
Project Manager
AZ Army National Guard
01.2012 - 07.2014
Air Traffic Controller
AZ Army National Guard
01.2008 - 01.2012
Bachelor of Science - Computer Science
University of Advancing Technology
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