Jason Jones
Astoria,OR
Summary
Strong leader, communicator, and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency in multiple programs and departments. Defines, Identifies actions, and explains creative program ideas to help facilitate and develop a strong transit product. Uses independent decision-making skills and sound judgment to impact District success and relevancy positively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating employees to achieve their best, as well as excellent customer relations aptitude and relationship-building skills. Utilize active listening techniques when communicating with team members. Not afraid to fill in anywhere when necessary. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Transparent and respectful communicator committed to building up.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Mobility Manager
Sunset Empire Transportation District
03.2012 - Current
- Maintained positive rider and trainee relations by addressing problems head-on and implementing successful alterations to their transit portfolio.
- Maintained professional demeanor by staying calm when addressing specific transit challenges.
- Connected members of our community to the transportation options that best fit their transit needs.
- Worked with multiple partners in order to understand the needs of our community of riders and provide relevant, sustainable transit services to them.
- Built a robust travel training program for older adults and people with disabilities.
- Researched and compiled the grant language for the 5310 and STIF grants which funded the program.
- Created innovative ways to continue travel training and customer outreach during 2.5 years of COVID-19 service reduction.
- Scripted, produced, edited and presented travel training videos.
- Provided professional advice and direction to many local agencies in order to facilitate a better transit system.
- Brought together and collaborated with transit providers, planners and various community stakeholders by creating teams, facilitating meetings and various public engagements.
- Tested the programs' strengths and found weaknesses on a weekly basis.
- Presented at multiple public engagements.
- Established clear priorities, maintained schedules for travel trainees and monitored performance by keeping a running dialogue with most trainees.
- Used industry expertise, customer service skills and analytical nature to keep the program current and relevant.
Program Manager: Veterans Transportation
Sunset Empire Transportation District
01.2010 - 04.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to the Veterans and the Veteran Volunteer drivers.
- Performed vehicle inspections.
- Insured that Defensive and Passenger Assistance trainings were up to date.
- Made sure that Volunteer drivers followed the Driver's Code of Conduct.
- Produced and maintained a quarterly and yearly report to the Veterans Administration and Oregon Department of Transportation.
- Found creative solutions for specific transportation challenges.
NEMT Brokerage Manager
Sunset Empire Transportation District
02.2011 - 08.2019
- Complied with established internal controls and policies.
- Managed the contract of over 20 private transportation companies.
- Coordinated training, reimbursement and vehicle maintenance for over 50 volunteer drivers.
- Performed regular vehicle inspections and driver roster updates.
- Performed specialized ADA passenger assistance class trainings for private providers and volunteer drivers.
- Provided technical assistance to 3 private NEMT providers during their business startup.
- Performed various internal audits to ensure billing accuracy.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Developed work flow programs for each staff member and helped work towards a net positive professional development work plan.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Point person for multiple software development attempts and successes.
- Planned, coordinated and hosted many public meetings such as: Transportation Advisory boards, Volunteer network meetings as well as Veteran Enhanced Transportation steering meetings.
- Evaluated and negotiated contracts to procure favorable trip reimbursement terms for the District.
- Prepared monthly, quarterly, bi-annual and annual status reports to the Oregon Department of Medical Assistance Program, Oregon Health Authority as well as the Columbia Pacific Coordinated Care organization.
- Provided assistance to the Executive Director in developing, editing and research for various granting opportunities.
- Helped prepare a Transportation Coordinated Plan specializing in ADA and NEMT language.
Basketball Game Official
City Of Astoria Parks And Rec.
01.2006 - 01.2014
- Instructed players and coaches on basketball game rules.
- Handled high-stress situations using de-escalation techniques with basketball players and fans.
- Maintained standardized expectations of fairness concerning penalties and acts not adhering to required sportsmanship.
- Promoted good sportsmanship among players.
- Communicated with fans, coaches, players, and other officials.
- Educated athletes, coaches and fellow officials about game rules and regulations.
- Identified player infractions and determined appropriate penalties.
- Worked at competitive athletic basketball games, tournaments and special sporting events.
NEMT Billing Agent
Sunset Empire Transportation District
02.2008 - 02.2012
- Entered data, tracked trends and escalated NEMT billing concerns to management.
- Pursued and processed payments for outstanding balances.
- Dealt with problems with calm and professionalism to deliver optimal resolutions.
- Updated accounts with latest personal details and payment information.
- Developed strong Medicaid billing and coding techniques that became standard across several other NEMT brokerages.
- Researched and resolved billing discrepancies to enable accurate billing.
- Monitored billing contracts with NEMT providers to create an accurate and efficient way to organize accounts.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy.
- Worked effectively with medical payers such as Medicare, Medicaid and commercial insurances to obtain timely and accurate reimbursements.
- Played key roles in required yearly audits.
Non-Emergent Medical Transportation Dispatcher
Sunset Empire Transportation District
02.2007 - 02.2008
- Checked that each scheduled route was appropriately covered by NEMT sub-contracted drivers.
- Handled incoming calls and emails from NEMT clients, medical facilities and dialysis locations regarding issues with client schedules and any other needs.
- Worked closely with NEMT clients and medical facility workers to effectively resolve issues and complaints.
- Coordinated closely with State and or Federal facilities to keep system running smoothly and on time.
Non-Emergent Transportation Call Taker/Appointment Scheduler
Sunset Empire Transportation District
02.2005 - 02.2006
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Received in-bound calls and initiated out-bound daily calls to introduce clients to our drivers.
- Scheduled and confirmed appointments and meetings for NEMT clients.
- Addressed client inquiries and updated database information.
- Entered daily data in computer systems and documented office activities.
- Scheduled follow up calls with NEMT clients to address any scheduling conflicts.
- Screened NEMT client's calls to provide accuracy to NEMT dispatchers.
- Maintained accurate knowledge of Medicaid and Oregon Health Plan rules, best practices as well as Oregon Administrative rules (OAR).
- Kept detailed daily, weekly and monthly reports for work performed.
- Kept current on all District records retention policies.
Cannery Manager
Oregon Ocean Seafoods
02.2001 - 02.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Sold cannery related products every Saturday at the Beaverton Farmers' Market.
Education
High School Diploma -
Astoria High School
Astoria OR06.1992
Skills
- Solid leadership principles
- Performance Tracking and Evaluations
- Collaborate Cross-Functionally
- Grant Applications and administration
- Negotiation and Conflict Resolution
- Workflow Processes
- Microsoft Office Suite
- Administration and Reporting
- Clerical Support
- Financial Records
- Business Analysis
- Plan Projects
- Managing Operations and creating Efficiencies
- Mobility Devices
- Scheduling and Coordinating
- Public Presentations
- Employee Coaching and Mentoring
- Technical Proficiency
- Records retention
- Travel Training
- Video and Audio production, editing and production
Accomplishments
- Employee of the quarter: SETD 2005
- Employee of the year: SETD 2006
- Director's Award: SETD 2020
- Achieved CPR certification by completing CPR training with our local ambulance provider.
- Documented and resolved a Veterans transportation challenge which led to a better health outcome.
- Collaborated with local Veterans coalition to find how public transit could be a solution to a number of our local Veterans' transportation needs.
- Resolved many transportation related challenges through consistent rider contact.
- Used Microsoft Excel to develop driver tracking spreadsheets.
- Achieved healthy outcomes for numerous members of the traveling community by providing reliable services and proper training opportunities.
- Played a lead role during NEMT (non-emergent medical transportation) negotiations with Columbia Pacific CCO as RideCare Manager.
Certification
- Multiple HR Answers training certificates.
- Defensive Driving and Passengers Assistance class completions.
- CPR Certification trained.
- NARCAN administration training by County Health Department.
- Various Vector LMS and Training certificates.
- National Transit Institute: Environmental Justice application.
- National Transit Institute: Title VI and public transit course.
- National Center for Mobility Management: Creating Innovative Transportation Solutions training.
Additional Information
While considering my candidacy for this position, please consider that I have been here at SETD for over 18 years, worked hard through many positions, and enjoyed comradery with countless team members. Some intangibles are hard to account for in this resume, like encouraging and honest leadership qualities that focus on relationships and team building. I'm a quick learner and make timely decisions; I am thorough and thoughtful, which lends to easing or overcoming specific challenges. I love public transportation and desire to use all my skills and transit experience. I have experience in this District as a Brokerage Manager, Mobility Manager, and many other positions. I want to further SETD's services and lead Sunset Empire Transportation District to a bright future.
Timeline
Mobility Manager
Sunset Empire Transportation District
03.2012 - Current
NEMT Brokerage Manager
Sunset Empire Transportation District
02.2011 - 08.2019
Program Manager: Veterans Transportation
Sunset Empire Transportation District
01.2010 - 04.2023
NEMT Billing Agent
Sunset Empire Transportation District
02.2008 - 02.2012
Non-Emergent Medical Transportation Dispatcher
Sunset Empire Transportation District
02.2007 - 02.2008
Basketball Game Official
City Of Astoria Parks And Rec.
01.2006 - 01.2014
Non-Emergent Transportation Call Taker/Appointment Scheduler
Sunset Empire Transportation District
02.2005 - 02.2006
Cannery Manager
Oregon Ocean Seafoods
02.2001 - 02.2005
High School Diploma -
Astoria High School
- Multiple HR Answers training certificates.
- Defensive Driving and Passengers Assistance class completions.
- CPR Certification trained.
- NARCAN administration training by County Health Department.
- Various Vector LMS and Training certificates.
- National Transit Institute: Environmental Justice application.
- National Transit Institute: Title VI and public transit course.
- National Center for Mobility Management: Creating Innovative Transportation Solutions training.
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