Jason Jones

Operate trains in manual and automatic train operation while observing wayside signals, complying with safety and standard operating procedures. Monitors safe boarding and alighting of Metrorail customers. Communicates effectively with Rail Operations Command Center (ROCC). Complete written reports or give verbal reports Operations Central Control (OCC), Division Managers and Supervisors. Verbally de-escalate passenger-to-passenger conflicts onboard and provide accommodations per ADA requirements.

Performed complete pre- and post-operations inspections of assigned vehicles in accordance with WMATA Safety Operating procedures. Safely operated passenger buses along designated routes, according to time schedules providing stellar customer service and adhering to all traffic rules & regulations while complying with all company standard operating procedures. Communicated route schedule/changes, fare transactions and transfer points to customers. Adhered to the Americans with Disabilities Act (ACT) by assisting passengers with disabilities with boarding and alighting upon request.