Accomplished professional with extensive experience in project management and compliance oversight. Recognized for boosting team morale and productivity while exceeding P&L expectations. Aiming to leverage expertise to optimize operations and enhance service delivery.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Center Manager
XPO
Adelanto, USA
09.2023 - 04.2025
Directed operations, providing leadership that boosted team productivity and morale.
Managed large-scale projects, implementing new systems and processes to meet objectives.
Developed innovative sales strategies to drive short- and long-term revenue growth.
Maintained comprehensive files and ensured compliance with federal, state, and local regulations.
Established performance goals and metrics for revenue, P&L, customer service, and retention.
Increased revenue year over year, and beat P&L expectations.
Facilitated training sessions to enhance team skills and elevate performance standards.
Oversaw daily operations of the dispatch and linehaul departments to ensure efficiency.
Managed a team of 50 personnel, which included management, clerical staff, dock workers, and drivers.
Established culture of responsibility, accountability, and confidentiality with constant focus on balancing compassion and accountability while relating to employees.
Linehaul Manager
Yellow Freight
Bloomington, USA
07.2023 - 09.2023
Collaborated with personnel, customers, and contractors to resolve operational issues.
Motivated 151 workers to achieve exceptional performance through strategic implementation.
Managed labor assignments and equipment allocations to meet transportation and production goals.
Ensured compliance with OSHA and other regulations while maintaining a safe work environment.
Recommended improvements for production methods, equipment performance, and team productivity.
Demonstrated excellent communication skills in both verbal and written formats.
Exhibited strong self-motivation and personal responsibility in completing tasks within deadlines.
Adapted quickly to new situations, showcasing commitment to continuous learning and improvement.
CDO Coordinator - Field
Yellow Freight
Bloomington, California
10.2022 - 07.2023
Coordinated dispatch and movement of loads and drivers to meet service cycle timelines in the western United States.
Ensured 95% on-time service goals by leading discussions with terminal operations teams.
Drove behavioral change among supervisors and terminal management to enhance dispatching efficiency.
Monitored driver positioning across the system for optimal utilization and load improvements.
Reviewed freight flow patterns, implementing actions to minimize empty or partially loaded miles.
Investigated shipment failures to determine solutions for future on-time servicing.
Maintained comprehensive knowledge of network operations for effective regional planning and management.
Interacted with facility dock and yard operations to service customer shipments timely and cost-effectively.
Linehaul Operations Manager
YRC Freight/Yellow Freight
Bloomington, California
01.2012 - 10.2022
Managed and supervised 120 to 170 transportation personnel and 10 to 12 supervisors.
Directed coordination of equipment and driver movements throughout operations.
Optimized facility and personnel utilization through effective operational activities.
Balanced costs and service to ensure fulfillment of customer needs.
Administered a safety program promoting a secure work environment, as well as an accident and injury prevention program.
Ensured compliance with government regulations and company policies.
Reviewed financial and operational reports to identify profit-enhancing opportunities.
Trained and mentored new employees to enhance overall team performance.
Dock Operations Manager
Roadway/YRC Freight
Bloomington, California
11.2002 - 01.2012
Supervised a team of over 50 freight handlers and a crew of 6 supervisors.
Facilitated timely shipment of products to ensure exceptional customer experiences.
Evaluated weights, heights, and balance centers for efficient placement.
Collaborated with senior management during quarterly business reviews.
Managed incoming stock delivery logistics to designated areas.
Monitored daily assignment completion times for productivity insights.
Forecasted staffing needs in line with operational demands.
Instructed new employees to enhance overall team effectiveness.
Supervised dock operations to ensure the timely loading and unloading of shipments.
Trained staff on safety protocols and proper equipment handling procedures.
Operations Specialist
United States Navy
San Diego, USA
11.1998 - 11.2002
Supervised creation and validation of anti-terrorism plans for all ships.
Sorted and routed over 100 incoming correspondence and messages efficiently.
Developed and led training programs to prepare personnel for combat situations.
Wrote office job descriptions and directives to clarify roles and responsibilities.
Served as custodian of classified documents, ensuring compliance with security protocols.
Operated and maintained communications equipment to support operational readiness.
Tracked and filed administrative paperwork and personnel folders accurately.
Reviewed disciplinary actions, providing recommendations based on thorough evaluations.
Service Center Manager at Valvoline Instant Oil Change., Henley Pacific LA LLCService Center Manager at Valvoline Instant Oil Change., Henley Pacific LA LLC