Jason Kaufold
Wichita
Summary
Dynamic and empathetic Service Advisor with over a decade of experience in customer-facing roles across the automotive and insurance industries. Renowned for achieving top-tier customer satisfaction through clear communication, proactive follow-ups, and trustworthy service. Ranked top 5 in the Midwest region for customer service scores at Nissan. Adept at managing service workflows end-to-end, from vehicle intake and estimate preparation to final invoicing and customer communication. Seeking to bring high energy, integrity, and performance to a growing service team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Advisor
Orr Nissan of Wichita
01.2023 - Current
- Greet customers promptly and collect detailed vehicle and customer information.
- Communicate vehicle issues clearly as described by customers and recommend maintenance based on mileage, age, and history.
- Prepare accurate labor and parts estimates; coordinate extended warranty approvals.
- Maintain continuous communication with customers throughout service.
- Monitor the status of vehicles throughout the day and provide timely updates.
- Schedule and confirm service appointments and follow-up times.
- Verify final invoices match repairs completed and explain all charges.
- Ensure work is completed efficiently and accurately in collaboration with technicians.
- Resolve customer concerns professionally to maintain satisfaction and trust.
- Ranked #5 in Midwest region for Nissan customer satisfaction.
- Trained peers in KPI optimization and retention techniques.
- Also held from Dec 2024 – Present
Service Advisor
Eddy’s Volkswagen/Infiniti
03.2024 - 09.2024
- Delivered exceptional customer care and support across both luxury brands.
- Conducted detailed walkarounds and recorded customer concerns accurately.
- Provided clear recommendations on factory maintenance schedules.
- Followed up on repair status, parts availability, and vehicle readiness.
- Assisted customers with extended warranty processing and approvals.
- Built strong rapport with clients through empathy and product knowledge.
- Helped significantly improve customer retention and satisfaction scores.
- Explained complex repair procedures and charges in an easy-to-understand way.
- Ensured final invoice reconciled with services rendered and obtained approval before closing.
Solution Design Specialist
The Thrasher Group
05.2022 - 09.2022
- Designed and sold home foundation, waterproofing, and concrete repair systems.
- Conducted in-home consultations and provided customized repair plans.
Sales Manager
Drive Fast USA
02.2021 - 03.2022
- Managed dealership operations, personnel, sales, and finance.
- Provided coaching and high-level customer support.
Insurance Agent
AAA
10.2019 - 02.2021
- Licensed insurance agent for auto and property.
- Managed customer portfolios and generated new sales.
Operations Manager
Data Forms Inc
05.2005 - 02.2019
- Managed purchasing, logistics, and sales operations.
- Built and maintained key accounts, including O’Reilly Auto Parts.
- Led hiring and training for warehouse and office staff.
Education
High School Diploma -
Parkview High School
Springfield, MO01.2000
Skills
- Customer Satisfaction & Retention
- Service Workflow Management
- Warranty & Insurance Coordination
- Sales and Upselling
- Microsoft Office Suite (Excel, Word)
- Vehicle Maintenance Knowledge
- Verbal Communication & Empathy
- Inventory Control & Office Management
- Multitasking and organization
- Vehicle assessment
- Customer service
- Strong work ethic
- Attention to detail
- Excellent communication
Certification
Personal Lines Insurance License (2019–2021)
Timeline
Service Advisor
Eddy’s Volkswagen/Infiniti
03.2024 - 09.2024
Service Advisor
Orr Nissan of Wichita
01.2023 - Current
Solution Design Specialist
The Thrasher Group
05.2022 - 09.2022
Sales Manager
Drive Fast USA
02.2021 - 03.2022
Insurance Agent
AAA
10.2019 - 02.2021
Operations Manager
Data Forms Inc
05.2005 - 02.2019
High School Diploma -
Parkview High School
Similar Profiles
Creed EzellCreed Ezell
Accounting Clerk at Orr Nissan WestAccounting Clerk at Orr Nissan West
Donn GuerraDonn Guerra
Sales Associate at Orr NissanSales Associate at Orr Nissan
SHAWN MYERSSHAWN MYERS
Automotive Technician at ORR NISSAN CENTRAlAutomotive Technician at ORR NISSAN CENTRAl
Jabari ManningJabari Manning
Gas Metal Arc Welder at JR CustomsGas Metal Arc Welder at JR Customs
Kobe J. FordKobe J. Ford
Substitute Teacher, K-12 at USD 259 Wichita Public SchoolsSubstitute Teacher, K-12 at USD 259 Wichita Public Schools