Summary
Overview
Work History
Education
Skills
Timeline
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Jason Kivette

Houston,TX

Summary

Dedicated worker with nearly ten years of experience and continued learning and growth in the customer service industry. Aiming to utilize his greatest assets and abilities in order to surpass company expectations and his own career goals.

Overview

8
8
years of professional experience

Work History

Assistant to Shipping Manager

High Tech Machine
02.2023 - Current
    • Pulled, verified, and packaged items for shipment.
    • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
    • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
    • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
    • Organized storage areas to optimize materials movements and minimize labor hours.

Customer Service Associate

Whataburger
12.2018 - 10.2022
  • Performed opening and closing duties to ensure good customer experience
  • Built sustainable customer relationships of trust through open and interactive communication and consistent accuracy
  • Assisted in multiple areas as needed by management
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Associate Cashier

HEB Grocery Store
05.2018 - 12.2018
    • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Answered questions about store policies and addressed customer concerns.
    • Restocked and organized merchandise in front lanes.
    • Worked closely with shift manager to solve problems and handle customer concerns.
    • Checked personal identifications during alcohol and tobacco sales.

Patient Transport Driver

Lone Star Mortuary & Cremation
01.2016 - 05.2018
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Removed and replaced soiled linens and equipment, maintained sanitary conditions in vehicle and funeral home
  • Assisted in movement of casketed deceased in and out of visitation area and chapel
  • Maintained up-to-date knowledge of local road and traffic conditions to navigate best routes and manage patient safety.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
  • Maintained flexible availability to accommodate on-call hours.

Education

High School Diploma -

Mayde Creek High School
Katy, Tx
05.2009

Skills

  • Understanding Customer Needs
  • Patient and Empathetic
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Station Preparation
  • Computer Proficiency
  • Policy and Procedure Adherence
  • Outgoing Shipments Oversight
  • Incoming Shipments Review
  • Continuous Improvement Projects
  • Order Packing and Shipping
  • Verbal and Written Communication

Timeline

Assistant to Shipping Manager

High Tech Machine
02.2023 - Current

Customer Service Associate

Whataburger
12.2018 - 10.2022

Customer Service Associate Cashier

HEB Grocery Store
05.2018 - 12.2018

Patient Transport Driver

Lone Star Mortuary & Cremation
01.2016 - 05.2018

High School Diploma -

Mayde Creek High School

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Jason Kivette