Jason Kong

• Maintain a consistent 5.0-star customer rating across both apps through reliable, high-quality service

• Independently manage scheduling, order selection, and delivery efficiency in a fast-paced environment

• Accurately shop, organize, and transport orders while ensuring proper handling of temperature-sensitive and fragile items

• Deliver orders on time while maintaining strong communication and customer satisfaction

•Resolve issues in real time, including substitutions, delays, and delivery challenges

• Led and supervised a team of 20+ employees, ensuring strong performance, accountability, and efficient daily operations

• Managed day-to-day operations including staff coordination, inventory ordering, vendor communication, and facility oversight

• Maintained high customer satisfaction by resolving issues quickly and upholding service standards

• Enforced company policies, safety standards, and operational procedures

• Drove team performance through leadership, organization, and clear communication

• Promoted into a supervisory role within 4 months based on performance, reliability, and leadership ability

• Supervised daily operations and team performance, ensuring efficient service execution and adherence to company standards

• Led staff coordination, task delegation, and workflow management in a fast-paced, high-volume environment

• Maintained high customer satisfaction by handling guest concerns and resolving issues professionally

• Enforced safety protocols and operational procedures to ensure a safe and organized work environment