Yashar Goulbourne
DoorDash
Atlanta,GA
9
years of professional experience
Detail-oriented Operations and Transportation professional with over 5 years of experience in managing daily operations and delivery workflows. Led teams of up to 15 employees, coordinated numerous deliveries, and resolved operational challenges. Hands-on experience includes extensive rideshare operations and multi-state box-truck delivery. Holds a Bachelor’s degree from Georgia State University.
Work History
Delivery Driver / Independent Contractor
3 Years- Completed 1,177 lifetime deliveries, earning Platinum Dasher status and maintaining a 4.8/5 customer rating.
- Executed 20–25 hours of delivery operations weekly, navigating a fast-paced, on-demand last-mile environment.
- Adapted to changing delivery conditions, customer requests, restaurant delays, and traffic, ensuring timely and efficient service.
- Focused on delivery accuracy, safety, and reliability, achieving high levels of customer satisfaction.
Manager of Operations / Delivery Driver
4 Years- Managed daily delivery operations supporting 35–45 customer deliveries per day, ensuring orders were fulfilled accurately, safely, and within expected delivery timeframes.
- Supervised team of 10–15 employees, ensuring effective shift management and support for 4-5 employees at a time.
- Defined daily duties for staff to ensure efficient workflow., coordinated workflow, monitored employee performance, and addressed operational issues to maintain smooth shift execution.
- Resolved customer and delivery issues while maintaining a positive customer experience and minimizing operational disruptions.
- Monitored inventory and stock levels, facilitating seamless daily operations.
- Conducted deliveries to customers, managing logistics and communication throughout the process. directly, providing firsthand experience with route execution, delivery timing, customer communication, and transportation logistics.
Rideshare Driver / Independent Contractor
2 Years- Completed 40+ hours weekly providing rideshare services for Uber and Lyft in Atlanta area, ensuring timely transport for passengers.
- Managed high-volume transportation activity while balancing passenger demand, pickup locations, route efficiency, traffic conditions, and customer experience.
- Managed daily scheduling, vehicle readiness, routing decisions, and customer communication to optimize transportation operations.
- Resolved customer and transportation issues while upholding professional service standards in a fast-paced environment.
Truck Driver
2 Years- Transported and delivered commercial box trucks across multiple states, including Georgia, Indiana, Pennsylvania, California, and Virginia.
- Conducted pre-trip inspections, ensured vehicle readiness, adhered to assigned routes, and upheld safe transportation practices.
- Coordinated with dispatch, customers, and supervisors to manage delivery schedules, address delays, and resolve transportation issues.
- Coordinated with dispatch, customers, and supervisors regarding delivery schedules, delays, and transportation issues.
- Maintained detailed delivery documentation, secured signatures as required, and finalized end-of-day records.
- Monitored vehicle condition and reported mechanical or operational concerns to appropriate personnel.
Security Officer
4 Years- Monitored hotel operations and property areas, ensuring safety and security for guests, employees, and visitors.
- Responded to incidents, disturbances, emergencies, and customer concerns, effectively following established procedures to resolve issues.
- Monitored CCTV systems and alarms and maintained accurate incident documentation.
- Conducted shift handoffs and communicated important operational information to incoming personnel.
Education
Bachelor's Degree - Business Administration
Skills
Last-Mile Operations |Logistics Management | Transportation Operations | Delivery Coordination | Team Leadership | Driver Operations | Workforce Coordination | Route Planning | Customer Experience | Performance Management | Inventory Control | Cash Management | Safety & Compliance | Issue Resolution | Employee Training | Shift Management | Operational Problem Solving
Timeline
Delivery Driver / Independent Contractor
DoorDash
01.2023 - 01.2026Read More
Manager of Operations / Delivery Driver
Kandyland Deliveries
01.2022 - 01.2026Read More
Rideshare Driver / Independent Contractor
Uber / Lyft
01.2021 - 01.2023Read More
Truck Driver
Pinnacle Driveway
01.2021 - 01.2023Read More
Security Officer
Hyatt Regency
01.2017 - 01.2021Read More
Georgia State University
Bachelor's Degree from Business Administration
Read More
ADDITIONAL STRENGTHS
High-volume delivery and transportation operations |Employee supervision | Driver/customer-facing experience | Multi-state transportation experience | Strong Atlanta-area route and traffic knowledge | Independent decision-making in time-sensitive environments | Handling of inventory and cash