Jason Kozlowski
Macomb
Summary
Dynamic and motivated Managing Partner with outstanding knowledge of the food service industry. Adept at making profitable decisions and training a team to work collaboratively towards excellence and financial success. Committed to corporate effectiveness and day-to-day organization and operations.
Overview
31
31
years of professional experience
Work History
FOH Manager
Art and Jakes Sports Bar and Grill
02.2020 - 01.2025
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Manager
Mercury Burger and Bar
03.2015 - 08.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
General Manager
Steelhouse Tavern
03.2012 - 03.2015
- Managed budget implementations, employee reviews, training, schedules.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managing Partner
Outback Steakhouse
02.1994 - 01.2012
- Established and implemented business procedures and process improvements.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Managed restaurant scheduling, foodservice and customer service.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Streamlined internal processes for improved efficiency and productivity within the restaurant.
- Fostered culture of continuous improvement, leading by example which markedly increased productivity and employee satisfaction.
Education
No Degree - Business
Grand Valley State University
Allendale, MINo Degree - Business
Macomb Community College
Warren, MISkills
- Foodservice operations management
- Interviewing Expertise
- Proficient in food safety regulations
- Knowledge of corporate management practices
- Strong team management
- Staffing coordination and recruiting
Timeline
FOH Manager
Art and Jakes Sports Bar and Grill
02.2020 - 01.2025
Manager
Mercury Burger and Bar
03.2015 - 08.2019
General Manager
Steelhouse Tavern
03.2012 - 03.2015
Managing Partner
Outback Steakhouse
02.1994 - 01.2012
No Degree - Business
Grand Valley State University
No Degree - Business
Macomb Community College
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