Jason Lambert
Arab,AL
Summary
Results-driven professional with a 30 year background in guest services and guest relations. Known for exceptional conflict resolution and cross-functional onboarding abilities, consistently achieving high customer satisfaction scores. While proficient in situational awareness, I can provide team building and coaching to drive operational success during peak operations.
Overview
30
30
years of professional experience
Work History
Senior Guest Services Ambassador
Grand Hyatt Tampa Bay
06.2025 - 12.2025
- Coached a team of 9 BPO customer service agents creating an increase in valet earnings by 40%
- Implemented risk management in identifying employee negligence and systemic vulnerabilities.
Doorman
Grand Hyatt Tampa Bay
08.2004 - 06.2025
- Prioritized critical tasks through power outages, medical emergencies, and severe weather evacuations.
- Catalyzed team morale during franchise re-sales and operational or organizational restructuring.
- Spearheaded the re-opening of two key Guest Services outlets post-COVID to recover department operational costs.
- Partnered with 3rd party vendors to attain top 10 regional and top 3 divisional customer satisfaction scores.
Bellman
Hyatt Regency Schaumburg
09.1995 - 08.2004
- Oversaw bell staff, valet, event parking revenue, and shuttle service efficiency, optimizing workflow and maintaining service excellence.
- Handled guest complaints professionally, resolving issues quickly to achieve high levels of satisfaction.
- Trained and supervised new department members on strategic alignment and company policies.
Education
EMT-B - Emergency Response
William Rainey Harper College/ Northwest Community Hospital
Palatine, IL12-2003
Skills
- Hotel fulfillment
- Shuttle service logistics
- Matrix conflict resolution
- Cross-functional onboarding
- Multi-team collaboration
- Diversity and Inclusion competence
Timeline
Senior Guest Services Ambassador
Grand Hyatt Tampa Bay
06.2025 - 12.2025
Doorman
Grand Hyatt Tampa Bay
08.2004 - 06.2025
Bellman
Hyatt Regency Schaumburg
09.1995 - 08.2004
EMT-B - Emergency Response
William Rainey Harper College/ Northwest Community Hospital
Hyatt Hotel employee of the year
This award exemplifies proficient and superior performance reaching beyond the expected roles of any employee.
IHLA Stars of the Industry Award Nominee
Illinois Hotel & Lodging Association honors outstanding accomplishments and service by lodging professionals