Jason Lane
Pendleton,OR
Summary
Management, Sales Associate with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Overview
24
24
years of professional experience
Work History
Supervisor of Operations
Dollar General Market
Oroville, CA
06.2017 - 09.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Assistant Unit Manager (AUM)
Game Stop
04.2012 - 09.2016
- Developed a rapport with customer base handling difficult issues with professionalism
- Resolved issues and customer complaints
- Effectively managed departmental expenses to stay within an allocated budget.
Assistant Manager
Kentucky Fried Chicken (KFC)
04.2002 - 08.2006
- Developed, implemented and monitored programs to maximize customer satisfaction
- Owned team productivity metrics
- Hired and trained new customer service representatives.
Assistant Manager
Tower Energy (Tower Mart)
04.1999 - 05.2002
- Developed and implemented policies, procedures and process improvement
- Initiatives to improve retention rates and increase customer satisfaction.
Education
General Education -
Butte College
Oroville, California01.2004
High School Diploma -
Prospect High
Saratoga, California01.1999
Skills
- Project Management
- Leadership skills
- Team management
- Product development
- Management of employees
- Talent development
- Skilled multi-tasker
- Self motivated
- Deadline oriented
- Customer Oriented
References
Available upon request
Timeline
Supervisor of Operations
Dollar General Market
06.2017 - 09.2023
Assistant Unit Manager (AUM)
Game Stop
04.2012 - 09.2016
Assistant Manager
Kentucky Fried Chicken (KFC)
04.2002 - 08.2006
Assistant Manager
Tower Energy (Tower Mart)
04.1999 - 05.2002
General Education -
Butte College
High School Diploma -
Prospect High