Jason Lane

• Part of a 3 person IT team working regular 40+ Monday-Friday with an additional planned Sunday per month for Server and Networking maintenance
• Support multiple businesses, with multiple remote users and physical office locations in multiple states, and another being a non-profit org.
• Negotiated cost and Shopify POS deployment for our Non-Profit successfully after comparing multiple solutions and presenting those options to ownership
• Shopify Liquid Code development
• Implemented network monitoring tools to optimize performance and reduce downtime, such as Auvik, and Solarwinds.
• Managed configuration and maintenance of routers, switches, and firewalls to enhance security. Cisco Meraki, and Ubiquiti.
• Developed disaster recovery plans ensuring business continuity during outages.
• Ensured data security, implementing robust backup and disaster recovery protocols for critical systems.
• Collaborated with cross-functional teams to align network strategies with organizational goals.
• Analyzed network traffic patterns to identify areas for improvement and cost savings.
• Completely manage our O365 tenant as well as the separate, non-profit tenant.
• vmWare management including hosts and Servers.
• Managed secure VPN solutions, enabling remote access for employees without compromising data integrity.
• Reduced downtime by effectively troubleshooting and resolving complex network issues.
• Evaluated current network topology periodically in order to identify areas for improvement and implement necessary changes.
• Coordinated with external service providers during planned outages or emergency situations, ensuring swift resolution times.
• Consistently met project deadlines while adhering to budget constraints through effective resource allocation techniques.
• Managed vendor relationships, negotiating cost-effective contracts for hardware and software purchases.
• Met financial requirements by submitting information for budgets and monitored expenses.
• Conducted thorough research on emerging technologies, recommending strategic investments to support long-term business objectives.
• Developed technical documentation, providing clear guidelines for system configurations and troubleshooting procedures.
• Maintained compliance with industry standards, conducting regular audits and making necessary adjustments to network policies and procedures.
• Maintained Spiceworks Helpdesk solution. Troubleshooting issues and closing helpdesk tickets. Identified and resolved issues with network devices. Monitored system performance and responded to alerts. Verified continuity of computer and telephone system services for users.
• Backed up company data to distributed storage centers to avoid massive data loss.
• Authored documentation for system configuration and troubleshooting.
• Installed and configured network printers and other peripheral devices.
• Researched and recommended new technologies and strategies for improving system performance.
• Evaluated software products to determine compatibility with existing systems.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Diagnosed and executed resolution for network and server issues.
• General Grounds knowledge to cover all required needs for the company to assist with contractors for the entire facility and offsite locations.

• Database configuration and maintenance
• Schedule backups and defrag of Casino gaming and player management servers
• Primary Administrator for our payroll and applicant tracking system (PayCom)
• Exchange server maintenance and troubleshooting
• Migration of Exchange 2010 from one sites physical machine to an offsite virtual machine
• Deploying Exchange 2013 and configuring coexistence with 2010 for migration
• Extensive use of vSphere and VMware View clients
• Cisco phone system configuration and maintenance
• Cisco managed switch configuration
• Active Directory organization and User management
• Group Policy application and enforcement
• Troubleshooting regular computer and software problems for in-house customers

• Worked on an on-call rotation for 24 hour support
• Maintained desktop computers for over 100 users
• Worked as a team to support Bally gaming equipment in a 24/7 environment
• Updated Active Directory by adding new hires and deactivating accounts for terminated users
• Began training with Exchange 2010 and Sharepoint 2010

• Installed decorative concrete, custom tile and cabinets
• Installed Custom hardwood flooring
• Preformed job estimates

• Transported customer goods, kept accurate logs and maintained equipment as needed
• Provided excellent customer service to up to 5 customers daily
• Performed quality work at all times
• Delivered product in a timely manner
• Promoted honesty and integrity in every situation
• Organized teamwork between multiple coworkers to successfully complete each task
• Maintained a clean record of safety and success
• Received CDL after training completion
• Learned new and changing protocols as needed for each location

• Installed decorative concrete, custom tile and cabinets
• Balanced work between multiple jobs simultaneously
• Utilized creative troubleshooting skills to fix issues as they arose to find the best solution for the customer
• Led crew by working with each of them on different phases of the build
• Adapted to the ever changing work environment to accommodate the needs of the customer

• Coordinated 10 – 15 drivers during cleanup
• Assisted with equipment maintenance as needed
• Met multiple home and business owners and assisted them with brush and debris cleanup
• Boosted morale by keeping an upbeat and positive attitude in a stressful situation
• Worked with other team members to move trucks and equipment on scheduled runs daily
• Confidently overcame obstacles to complete all tasks at hand

• Developed business relationships, design, purchasing, construction
• Efficiently constructed projects for home and business owners
• In 2003 I personally built the home I still currently live in

• Graduated with:

WTI – Perfect Attendance

WTI – Honor Roll

WTI – Letter of Excellence

• Courses included: Basic Electronics, Networking LAN and Wireless communications, Windows Server and OS, and Network Security.

The curriculum included:

Computer number systems and codes, fiber optics, digital systems, troubleshooting, Remote Access, Network Structure, Backup Techniques, Operating Systems, Firewalls, TCP/IP Addressing, DNS, WINS, DHCP, Hubs/Switches, Routing Techniques, hardware components, raid systems, oscilloscope operation, amplifiers, semiconductors, logic circuits, logic gates, memory configuration, radio frequency amplifiers, power supplies and regulators, surface mount devices, Windows 7 (using system utilities, performance tuning, managing file systems and storage, and applications support).