Jeffrey Williams
Framingham,MA
Summary
Methodical network administrator with 16 years of experience in supporting server environments. Resourceful in managing network infrastructure and optimizing environment while reducing redundancy. Capable in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Excellent communicator when interfacing with other teams, vendors and end-users.
Overview
17
17
years of professional experience
Work History
Senior Network Administrator
Wentworth Institute Of Technology
08.2018 - Current
- Established network specifications and analyzed workflow, access, information and security requirements.
- Implemented corrective plans of action for network availability and latency.
- Upgraded network by conferring with vendors and developed, tested, evaluated and installed enhancements.
- Met financial requirements by submitting information for budgets and monitored expenses.
- Troubleshot network problems and escalated problems to vendor.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
- Planned annual budgets to fund IT projects and control spending.
System Administrator
Wentworth Institute Of Technology
01.2014 - 07.2018
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Implemented corrective plans of action for network availability and latency.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Lab Technician
Wentworth Institute Of Technology
08.2006 - 12.2013
- Monitored computer workstations used in the Computer Science Networking Lab
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Monitored lab procedures to meet criteria and maintain quality control.
- Oversaw items in inventory and reordered obsolete Cisco routers and switches.
- Collaborated with other departments to establish cohesive laboratory safety operations.
- Maintained safe, tidy and organized computer science laboratory environment for accurate test results.
- Inspected computer equipment and Cisco switches equipment to maintain good working condition for optimal results.
Education
Master of Education - Higher Education Administration
Northeastern University
Boston, MA08.2008
Skills
- DNS Lookup
- Network Intelligence
- Process Definition and Enhancement
- Corporate Systems
- Client Meetings
- VMware and Oracle (VM)
- Customer Satisfaction
- Router Installation and Optimization
- Local Area Network (LAN)
- Hardware and Software Monitoring
- Hardware Purchasing
- Installing New Hardware
- Documentation Support
- System Installation and Configuration
- LAN and WAN Administration
- Computer Hardware Knowledge
- VMware vCenter
- Workstation Maintenance
- Equipment Inventory Handling
- Firewall Management
- New System Research
- Server Deployment
- Switches and Routers
- Computer Systems Installation
- IP Addressing and Subnetting
Timeline
Senior Network Administrator
Wentworth Institute Of Technology
08.2018 - Current
System Administrator
Wentworth Institute Of Technology
01.2014 - 07.2018
Lab Technician
Wentworth Institute Of Technology
08.2006 - 12.2013
Master of Education - Higher Education Administration
Northeastern University
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