Jason Layne
Everett
Summary
I am a detail-oriented business specialist with a strong focus on root-cause analysis and documentation management. Skilled in developing tailored business solutions and optimizing operations, leading to measurable improvements in service delivery and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Services Sr. Specialist II
Randstad Sourceright
Everett, WA
02.2023 - Current
- In charge of developing and updated tracking spreadsheets using Excel and Google Sheets.
- Analyze trend data to forecast operational needs and plan next course of action.
- Designed plans to improve operations and suggested changes to systems for overall organization..
- Coordinated cross-functional teams to streamline processes, resulting in improved operational efficiency and reduced turnaround times.
- Analyzed client needs to develop tailored business solutions, enhancing service delivery and customer satisfaction.
- In charge of billing for 60 accounts all with their own nuances worth a net total of roughly 600 Million annually
- Created custom reports and visualizations to support decision-making processes.
RPO Operations Manager
Randstad Sourceright
Everett, WA
05.2021 - 02.2023
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement. Used tools including Google sheets, excel, word, and Visio.
- Oversaw content with extreme level of attention to detail and brought up any gaps in compliance.
- Worked on maintaining audits as well as explaining audit outcomes to clients. Worked with hiring teams and VP level client facing teams.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Communicated regularly with client teams concerning data exchange and business intelligence.
- Managed and allocated staff and material resources to meet production goals.
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
Wireless Account Manager
Cellular Sales Verizon
Everett, WA
10.2019 - 04.2021
- Built relationships with customers and community to establish long-term business growth.
- Explained high level overview concepts to clients with different levels of understanding.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Maintained small business and customer billing issues.
- Managed accounts to retain existing relationships and grow share of business.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
Teller/Banker
KeyBank National Association
Everett, WA
11.2018 - 10.2019
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Evaluated systems according to predetermined checklist and noted issues.
- Spent time looking over financial reports and looked for any gaps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Wrote and distributed customer correspondence.
- Managed and maintained file system covering expenses, reports and support documentation.
Multi-Unit Manager
GameStop Prestige
Everett, WA
10.2015 - 10.2018
- Onboarded new employees, including training, mentoring and new hire documentation.
- Coordinated incoming job requisitions and applications.
- Verified applicant references and employment details.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Increased sales 24% over 3 years
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintained billing and P&L processes for multiple accounts and helped report on that content.
Education
GED -
Washington State School Board
Washington State06-2021
Skills
- Innovation management
- Analytical thinking
- Documentation management
- Customer relations
- Root-cause analysis
- Expert in Microsoft Excel and Google sheets
- Financial auditing
- Financial services
- Cash flow management
Accomplishments
- Both yellow belt lean management and green belt lean automation certified
- Ran two retail stores at Prestige Standard (Continuous customer service and KPI Over Performance)
- Macdonald's Ray Croc Top management Candidate (2014, Annual Top of Class Award)
Certification
- 2021-10 It Support Professional Certificate
- 2023-10 LEAN YellowBelt
- 2026 -04 LEAN Greenbelt Automation
Timeline
Business Services Sr. Specialist II
Randstad Sourceright
02.2023 - Current
RPO Operations Manager
Randstad Sourceright
05.2021 - 02.2023
Wireless Account Manager
Cellular Sales Verizon
10.2019 - 04.2021
Teller/Banker
KeyBank National Association
11.2018 - 10.2019
Multi-Unit Manager
GameStop Prestige
10.2015 - 10.2018
GED -
Washington State School Board