April Lee
Frederick,United States
Summary
Versatile business leader bringing 17 years experience as an accomplished executive. Strategic problem solver, change manager and visionary with success implementing plans to meet current and future needs. Key expertise in leadership and operations. Demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Decisive leader promoting operational improvements, market expansion and positive corporate culture as keys to success.
Overview
21
21
years of professional experience
Work History
President
Lee Building Maintenance
Frederick, MD
03.2015 - Current
- Employ optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
- Develop and implement new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Increase workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Integrate new media and web advertising initiatives as well as marketing strategies to enhance brand awareness.
Interim Executive Director
Big Brothers Big Sisters
Frederick, MD
05.2013 - 12.2014
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Managed teams of 35 professionals focused on improving client experience initiatives
Director of Operations
Boys & Girls Club
Kansas City, MO
12.2011 - 08.2012
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Provided exceptional customer service to customers, increasing customer loyalty 50%
Director of Field Operations
United States Census Bureau
Kansas City, MO
04.2009 - 11.2011
- Managed $100M yearly budget covering six state region.
- Implemented and maintained high standards of quality in all areas.
- Oversaw work of 100 field personnel and 10 supervisors.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Director of Operations
Kansas City Young Audiences
Frederick, MD
06.2003 - 07.2008
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching and performance management. Maintained 98% employee retention rate.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Managed 65 team members across 4 departments, resulting in approximate 45% increase in annual revenue.
Education
Bachelor of Arts - Liberal Arts
University of Missouri - Kansas City
Kansas City, MO05.2002
Skills
- Program oversight
- Revenue Growth
- Financial Leadership
- Marketing Expertise
- Strategic planning
- Consulting
- Operations management
- Business Development
- Business planning
- Project Management
- Negotiation
Affiliations
- Certified Building Service Executive (CBSE)
- Board Member, Downtown Frederick Partnership
- IDEA Committee Member, Ausherman Family Foundation
Timeline
President
Lee Building Maintenance
03.2015 - Current
Interim Executive Director
Big Brothers Big Sisters
05.2013 - 12.2014
Director of Operations
Boys & Girls Club
12.2011 - 08.2012
Director of Field Operations
United States Census Bureau
04.2009 - 11.2011
Director of Operations
Kansas City Young Audiences
06.2003 - 07.2008
Bachelor of Arts - Liberal Arts
University of Missouri - Kansas City
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