JASON LEE
Phoenix Metropolitan Area,AZ
Summary
Event Operations, Logistics & Project Coordinator with 15+ years of experience coordinating complex projects, managing operational logistics, vendor relationships, inventory systems, and cross-functional collaboration in high-volume environments. Proven success supporting 150+ annual events, major visitor experiences attracting more than 20,000 attendees, and revenue-generating programs exceeding $3.5 million annually. Experienced in project scheduling, operational documentation, inventory management, stakeholder communication, and coordinating staff, volunteers, vendors, and contractors to deliver engaging visitor experiences. Recognized for strong organizational skills, proactive problem solving, and the ability to successfully manage multiple concurrent projects in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Event Logistics Associate
Desert Botanical Garden
Phoenix, AZ
01.2022 - Current
- Coordinate logistics, project schedules, installation activities, and operational support for events, exhibitions, public programs, corporate functions, fundraisers, and major multi-day visitor experiences.
- Coordinate logistics and operational support for events ranging from intimate gatherings to major multi-day experiences attracting 20,000+ attendees, ensuring seamless execution and guest satisfaction.
- Coordinate relationships with vendors, contractors, exhibitors, and service providers, overseeing scheduling, access, placement, and logistical requirements.
- Serve as a primary liaison between Event Services, Facilities, Security, Admissions, Exhibits, Horticulture, vendors, contractors, and leadership teams to ensure successful project execution.
- Collaborate with staff and volunteers while coordinating multiple simultaneous projects, events, and visitor experiences.
- Develop and maintain project documentation, installation schedules, timelines, operational plans, and communication resources.
- Support installation, maintenance, relocation, and removal of event infrastructure, seasonal experiences, signage, displays, and temporary exhibit-related components throughout the Garden.
- Manage and oversee garden-wide inventory and organizational assets, ensuring accountability, availability, maintenance tracking, and operational readiness for events and daily operations.
- Maintain inventory documentation, asset tracking systems, storage records, supply inventories, and equipment accountability.
- Coordinate equipment distribution across Garden departments while monitoring operational needs and supporting resource planning.
- Provide real-time operational leadership during events and special projects, proactively resolving logistical challenges, staffing needs, vendor issues, and visitor concerns.
- Support staffing coordination, volunteer engagement, resource allocation, site logistics, and venue preparation to ensure successful project outcomes.
- Supported annual events and special projects, including concerts, weddings, corporate functions, fundraisers, and seasonal visitor experiences.
- Coordinated major multi-day events with over 20,000 attendees, working alongside multiple departments, 50+ vendors, and teams of 25+ staff and volunteers.
- Acted as a trusted liaison among departments, vendors, leadership, volunteers, and stakeholders to address challenges and facilitate successful outcomes.
- Oversaw Garden-wide inventory, operational assets, equipment coordination, and resource accountability, earning consistent trust.
Manager of Operations
Black Castle Enterprises LLC
Phoenix, AZ
01.2017 - 01.2023
- Directed daily business operations, coordinating staff, vendors, clients, and external partners.
- Managed budgets, forecasting, purchasing activities, and resource allocation.
- Maintained project schedules and coordinated priorities across multiple initiatives over 6 properties.
- Established long-term vendor and client relationships through responsive communication and problem resolution.
- Implemented operational improvements that enhanced efficiency and supported organizational growth.
- Managed annual operating budgets and financial planning activities.
- Coordinated multiple concurrent projects while maintaining service quality and operational efficiency.
- Developed strong vendor and stakeholder partnerships that contributed to business growth.
Crew Member
Trader Joe's
Phoenix, AZ
01.2013 - 01.2017
- Customer service, inventory control, stock replenishment, merchandising, and operational support in a high-volume retail environment.
Senior Customer Care Representative
GE Capital, Financial Services Division GE
Phoenix, AZ
01.2012 - 01.2013
- Customer service, issue resolution, cross-department communication, and process improvement initiatives.
- Collaborated with cross-functional teams to address complex customer issues efficiently.
High Value Customer Care Specialist
American Express
Phoenix, AZ
01.2009 - 01.2012
- Sales-focused customer support, account servicing, relationship management, and performance-driven client engagement.
- Guided customers in utilizing American Express products, driving engagement and usage.
Education
Bachelor of Science - Environmental Science
Arizona State University
Tempe, AZSkills
- Project Coordination
- Event Operations & Logistics
- Exhibit & Installation Support
- Vendor & Contractor Management
- Inventory & Asset Management
- Documentation & Recordkeeping
- Volunteer Coordination
- Cross-Functional Leadership
- Project Scheduling & Resource Allocation
- Visitor Experience Enhancement
- Budget Support & Expense Tracking
Accomplishments
- Multiple Employee of the Month and Employee of the Quarter recognitions.
- Consistently recognized for leadership, dependability, teamwork, and operational excellence.
- Led strategic pilot programs that accelerated team development and strengthened organizational growth through improved processes, collaboration and performance outcomes.
Timeline
Event Logistics Associate
Desert Botanical Garden
01.2022 - Current
Manager of Operations
Black Castle Enterprises LLC
01.2017 - 01.2023
Crew Member
Trader Joe's
01.2013 - 01.2017
Senior Customer Care Representative
GE Capital, Financial Services Division GE
01.2012 - 01.2013
High Value Customer Care Specialist
American Express
01.2009 - 01.2012
Bachelor of Science - Environmental Science
Arizona State University